Yearly Archives: 2015

D.C.: Where Energy and Exports Meet

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It’s May in D.C. The year is 2015, but the subject of conversation was the fate of a 40-year-old ban on crude exports, or what most of us laypeople refer to as “oil.” To spotlight this discussion, R&R Partners, along with the Conference of Western Attorneys General (CWAG) and the Energy Independence Coalition (EIC), brought attorneys general and energy leaders to the nation’s capital for the Energy Exports Summit.

To export U.S. oil − or not to export − is a highly debated issue among policymakers today, hence the focus of the Summit. One side makes the case that exporting U.S. oil abroad will allow other nations to partner with the United States instead of hostile countries like Russia, ultimately making America and the world safer. The other side argues that exporting U.S. oil will drive up U.S. gasoline prices, hitting Americans where it hurts most – their wallets.

The Summit explored this issue.

Writes the Washington Examiner, “States, industry and energy security advocates are converging on Washington this week to add strength to a growing effort in Congress to kill a federal ban on oil exports.

“The centerpiece of the week’s push will be an ‘Energy Exports Summit’ on Tuesday organized by a group representing Western state attorneys general and a relatively new organization called the Energy Independence Coalition.”

Arguably, the conversation has never been so relevant. Today’s abundance of domestic energy is a stark contrast to the 1970s’ Saudi oil embargo, which caused mass gas shortages and had Americans lining up to fill their gas tanks.

Predictions made by the International Energy Agency suggest that the United States could be poised to pass Saudi Arabia and overtake Russia as the world’s largest oil producer by 2017. Similarly, the Energy Information Administration says that the United States could become a net energy exporter in the near future, ending a 50-year track record as a net energy importer.

The summit featured dueling views from Jamie Webster of IHS Energy and Jay Hauck of The CRUDE Coalition. Other highlights included an introduction by Sen. Heidi Heitkamp (D-N.D.).

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Writes the Washington Examiner, “The North Dakota Democrat told a group of state attorneys general that a lot more education has to be done to bring lawmakers and the public up to speed on the positive effects of removing the export ban before it can be repealed. The attorneys general were in Washington for a two-day summit on energy exports.

‘The policy of prohibiting exports of oil is wrong, wrong, and wrong on so many levels,’ she said. ‘So, why isn’t this a no-brainer?’

‘Heitkamp said the “number one reason” for not supporting a commonsense reversal of the policy is the belief “that if they vote for this and gas prices go up” they will pay a political price.’”

Also spotted at the summit were reporters with Reuters and the industry trade E&E. They were joined by speakers from ANGA and the National Bureau of Asian Research, among others. Not to be overlooked were our 10 AGs from states as far as Oregon to the Northern Mariana Islands, in addition to U.S. Sens. John Barrasso (R-Wyo.) and Steve Daines (R-Mont.).

Yet perhaps the hottest “ticket” during the two-day event was the after-hours reception hosted at 101 Constitution Avenue, R&R’s D.C. office. U.S. Sen. Cory Gardner (R-Colo.) kicked off the night offering introductory remarks to the crowd comprised of numerous AGs and their aides, along with other notable players.

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The new Boeing.com

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During the past century, Boeing has earned a list of accolades longer than the wingspan of its 787 Dreamliner. A true trailblazer in aerospace innovation, space and security systems, the company needed a website that reflected its reputation as a cutting-edge, forward-looking brand, so they turned to us.

We reimagined Boeing’s digital brand experience from the ground up. Our design was built to organize the company’s impressive array of content – everything from its history to commercial, defense and space products – in a streamlined, easy-to-navigate format. We also matched Boeing’s innovative spirit with some innovations of our own, crafting pages like the 777X gallery experience, which provides a first-person scrolling parallax museum tour, and an interactive time line detailing descriptions of 87 years worth of strategic airpower. We’re proud to have been entrusted to build a site that one of the most inventive and state-of-the-art companies on the planet can be proud to share.

Don’t take it from us. Explore Boeing.com to see for yourself.

 

The purr-fect campaign

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Since 1978, The Animal Foundation has found families for lovable dogs, cats and other pets without homes.

When they reached out to us, the organization was looking for a compelling message to help its incredible cause. And it’s a cause in desperate – and continuous – need of support. The number of homeless pets is overwhelming. With more than 45,000 unwanted, lost, neglected and abandoned animals every year, the challenge to find permanent homes for them and reduce the perpetual birthrate of unwanted animals through spaying and neutering is the ultimate goal of the foundation.

At the outset, R&R knew we wanted something different from the all-too-common, heart-tugging campaigns depicting our furry friends wandering the streets or locked behind bars in depressing animal shelters. R&R’s strategy instead was to build around messaging that identifies the benefits of pet ownership. Our job was to create a campaign that’s unexpected – one that breaks through with a lighthearted approach as it creates demand and identifies the organization’s mission to increase adoptions through the shelter.

After an agencywide brainstorm, inspired by all the ways that pets enrich our lives, we created a series of tongue-in-cheek “in-fur-mercials” outlining the benefits of pet ownership in inventive, humorous ways. Whether it’s your “personal-trainer dog” that demands you take him on walks or your early morning “cat alarm clock,” pets make our lives much more rewarding.

The results were exceptional. We received some earned media coverage from AdWeek, Agency Spy, Good.com, Shoot Online and TheDailyDoGooder.com.

On The Animal Foundation’s YouTube page, the two long-form videos we produced have garnered more than 150,000 views. But the biggest success came in social media through sponsored Facebook videos. Our “Pet Dog” video has been seen more than 6.1 million times.

We’re proud to have supported a cause that is near and dear to our hearts, garnering more than a few laughs along the way.

When Allegiant has an issue, its first call is to R&R Partners

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Allegiant is a publicly traded, Las Vegas-based airline specializing in low-cost fares to traditionally underserved markets. A large part of its business is transporting passengers to high-volume tourist destinations like Las Vegas and Orlando.

Since 2012, Allegiant pilots have been represented by the Teamsters union. Negotiations on a new contract between the airline and its pilots has been ongoing, and in January 2015, union members voted in favor of a strike, and asked permission from federal officials to do so.

Matters came to a head in March 2015, when Allegiant learned that the Teamsters planned an immediate strike to disrupt Easter holiday weekend travel – 250 flights, thousands of passengers, and many stranded or unable to reach their holiday destination. With just three days to develop a response, the R&R team began working side by side with Allegiant executives on how to handle a still-developing situation.

Communications would have to be maintained across several different audiences. Allegiant passengers, employees, regulators, airport partners, elected officials – all would have to be kept up to date and engaged in the event of a systemwide strike. With a suspected strike action on Thursday, R&R team members began working out of Allegiant HQ on Monday, fully integrating with the Allegiant communications team.

We decided to pre-empt the Teamsters’ disruptive action on April 1, 2015. The company publicly announced that it believed such action was imminent and advised travelers that it would issue full refunds to anyone who may be affected over the next seven days. We used the company’s social media channels to point confused or worried passengers to resources that could help them. Allegiant’s proactive communications efforts gave the company control of the public conversation and earned it the trust and respect of its passengers.

R&R developed a crisis-specific microsite for passengers, which kept its heavy traffic away from the main Allegiant website. The site provided answers to frequently asked questions about the unfolding situation. Most importantly, we developed a capability within the microsite for passengers to email the Teamsters’ leadership, asking them not to strike and to return to the bargaining table. This functionality ensured that passenger frustration was focused away from the airline, insulating the company’s brand from negative customer feelings. Over the duration of the crisis, Allegiant passengers sent nearly 1,500 separate communications to Teamsters officials, with many of them detailing their specific travel plans and the hardship the strike would cause.

Taking the lead in messaging to the media allowed Allegiant to control the narrative, positioning them as the responsible advocate for thousands of passengers. Throughout the day, constant communication to elected officials, regulators and the media kept Allegiant in the positive light. By the end of the day, Allegiant had received a restraining order against the Teamsters, preventing a strike. No flights needed to be cancelled, and the tens of thousands of passengers were able to make it to their destinations as planned.

Immediately after the crisis was averted, Allegiant COO Steve Harfst emailed the R&R team: “We could not have achieved what we did without you. You helped us stay ahead, controlling the messaging, and helped us protect our brand and reputation with our customers.”

The greatest indicator of success came the following week, with the rate of bookings on Allegiant actually rising, the brand maintaining the full confidence of its customers.

 

THE AGENCY MODEL: EVER EVOLVING AND STILL THE SAME

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The most recent iMedia Agency Summit focused on the agency model of the future. This tends to be an ever evolving debate in an ever changing marketing universe. Do you specialize in one area? Be all things to all people? Partner with other shops or go it alone? With the rise of procurement departments at the same time as programmatic solutions that promise efficiencies, there seems no better time to have this conversation. 

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AGENCY ONLY DAY

This conference always kicks off with a special day dedicated solely to agency folks. Most everybody in the room is a Director or higher, from agency’s owned by holding companies down to 10 person independents. The basis of the day is to have an open and honest conversation about this great industry in regards to the conference topic. 

Once again this day did not disappoint, you could feel the passion among these agency leaders which lead to some spirited conversations and great learning. One area of concern in the ad community continues to be training for staff and finding the right talent. While a number of folks resorted to the usual comments such as, “we don’t have time” and “we run so thin, it’s sink or swim”, a handful of people had some great solutions. One that stood out was an agency’s no interview rule. They simply have a handful of people come in with each getting pared up with a mentor and begin working. Every 4 hours the mentor checks in with the department head and makes the decision to keep going or cut bait, eventually landing on one candidate. They are in a sense looking at two things, how does this person fit within our culture and what is their work product like?

Next up was a great conversation with Jon Raj from Cello Partners, discussing the agency search process and what brands are looking for and saying. Turns out it’s a little of everything. You have Best Buy and other brands moving away from the standard AOR model and going towards project work. You have more and more brands embracing independent agencies that display great thinking, along with a certain level of trustworthiness. Two things that can get lost at times. The bottom line: build trust, be transparent and collaborate internally to bring great ideas forward.

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EVOLVE OR DIE

The theme over the next two days focused mainly on evolving the agency model and the ways in which we target consumers. Lots of insight from the clients in attendance continued to focus on building trust, bringing good ideas forward and providing real insights, not just data. One quote in particular stood out, “the difference between agencies is declining, so it’s not what I require but more about how you can solve my business needs”.

In terms of building out your agency team with focus on specialty areas, some agency leaders found it hard to grow the knowledge while maintaining the current level of work. The solution in these cases centered on finding a niche agency, buying them and folding it into the current shop. The main concern in these cases was clashing cultures and how to mold together. The consensus was to include more people in the process and get them working together early, before a deal is even done to ensure a cohesive environment.

The other big discussion revolved around Millennials and Gen Z and how they will not only impact the marketing business but also from a consumer standpoint. Ann Mack, the Director of Global Content and Consumer Insights for Facebook was on hand to present a recent study on these two groups. The results were very telling of how the industry is, but still needs to shift in terms of thinking and engagement. The top three areas of focus for these two groups were Family, Friends and Music. It was also noted that online has surpassed the mall for places teens hangout. FOBO (Fear of Being Offline) is the new FOMO, and it’s a real thing that’s not going away, especially with the digital first world we now live in.

We as marketers need to evolve the way in which we operate our businesses and think more from a digital first mindset. We can’t simply apply old techniques to new technology. You must embrace digital, stop supporting silos and invest in vision. Those who do will continue to build trust and thrive.

Always Stay Live and Up to Trend for Social; What’s Next?

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There is no question that Meerkat was the hottest topic of conversation during SXSW this year. Meerkat is the new app introduced during SXSW 2015 that allows you to live-stream content on Twitter.

Some of the critics raised their eyebrows about this new app when it comes down to the safety and privacy issue of social media.

“… privacy can be an issue for people broadcasting video of anything other than themselves or willing participants ….” − Kia Kokalitcheva via Fortune Magazine

But you can’t deny this generation that ALWAYS wants their content here and now, 24/7, 365 days a year, LIVE.

“… people love it. Meerkat has become a darling of Product Hunt that’s signing up plenty of tech’s elite and scoring praise from users.” – Josh Constine via TechCrunch

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Image courtesy of NBC News

As you look back into the history of social media, you will notice that it’s been about real time. Facebooking your latest status with your friends, tweeting the live concert you are at this instance … real-time content seems like the purpose of social media all along.

“Today’s younger generation has a reputation of being glued to cellphones and tablets. It’s where they chat with their friends, find out the latest hot spots in town and, believe it or not, keep up with the world. In their own way, of course.” – Erica Quinn, CBS

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Courtesy of Ninth Decimal

But where does this lead us to in the future of social media?

Will live-streaming and real-time content change consumer behavior?

Today, Twitter just announced its partnership with Rhapsody on the new feature, which allows music service subscribers to share full-length tracks on Twitter that anyone can listen to, even if they don’t have a subscription themselves. Also, Twitch announced its live-streaming service with Ultra Music Festival for those music fans who couldn’t be at the event in person. Now fans can watch online in real time. Even more, Game of Thrones’ Meerkat (now it’s a verb, just like tweet) the red carpet moments during the Season 5 premiere without any commercial interruptions.

Will people soon enough not need to spend big bucks on concerts and events like SXSW or Coachella since they can just watch everything with a click? Will any exclusive materials and experiences that become more easily accessible to everyone lose their unique charisma from a content-marketing perspective?

From my observations and experience, my answers will be no.

Social media is a way of life, but it’s also about another main focus: INTERACTION.

Brands want to know the general perception from the audiences and users, and they want their fans to engage on the social channels. Brands feed content continuously in order for people to keep the conversation alive and to keep their brand image fun and refreshing.

Keep the conversations going is a main reason why social is still king in the digital space. Good content will drop on the ground and die without any further interaction and buzz in the community.

What if we have live-streaming options and can also interact with people at the same time? Augmented reality seems so overdone. How can we refresh this concept into actual successful executions?

With the rapid technology developing day by day, I am very much looking forward to the inventions we see on sci-fi films very soon.

 

 

Is your brand on the path to irrelevancy?

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Can you recall the last time you heard anyone speak of his unmentionable BVDs? How about the last time anyone asked for a Nuprin? How about Xerox? Has anyone xerox’ed paper lately? It was a very common function at one point.

Remember the good old days when Oldsmobiles, Plymouths and Mercurys traversed the country’s roads? How about when Nolan Ryan took Nuprin for his aches? Or when smokers and coffee drinkers knew exactly which toothpaste to use to maintain their pearly whites. Do you remember that premium coffee was available in a can?

There are many factors that contribute to the demise or irrelevancy of a brand. This is not about listing those factors — ultimately, bad brand management kills a brand. Rather, this is about another huge factor that is at the marketer’s doorstep and in due course will be the death of additional brands − demographic shifts in population.

You might know of demographic shifts. But do you know about the effect on your brand?

According to Census data, the percentage of foreign-born population is the highest in more than a hundred years. At almost 13 percent, it is the highest since the mass European immigrations at the end of the 19th century.

Now think of how we acquire brands. How does the relationship begin and how are we introduced to them? When young adults leave the nest and begin their acquisition stage, they don’t do it with a blank slate − the brands used at home are already embedded in their lives; the relationship with brands, not necessarily the use of them, is old. And who introduced the brand relationship? The parents. And if the parents lack a relationship with a brand that was introduced to the American public decades ago, then not only are they lacking a relationship with the brand, they are lacking awareness and understanding of the brand.

Let’s look at the Hispanic consumer segment as it relates to this topic. While 60 percent of all U.S. Hispanics were born in the U.S., the family history in the country is rather short. The generational relationship to American iconic brands is not well developed or is nonexistent.

Think of iconic brands developed 40 years ago in the U.S. How many of the death or dying brands mentioned at the beginning of this article fall into that category? Does Brooke Shields remind you of wearing your Calvin Klein jeans commando? Does the Pillsbury doughboy elicit the same emotional response with Hispanic consumers? What about Mr. Clean? Is Wonder Bread building strong bodies? All the efforts conducted in the past lack a reference and emotion; they are irrelevant.

Moreover, immigrants bring in the brands from their home countries, and these days, they are also found in the local grocers’ aisles. Hostess brands compete with the portfolio of Mexico’s Bimbo snack cakes. Mexico’s Picot brand is the go-to effervescent indigestion brand over Alka Seltzer − and it outsells Alka Seltzer in Walmart.

It’s OK then. Native-born Hispanics will speak English and know my brand, right?

Native born Hispanics will speak English because they are and will be educated in the U.S.; however, they will be unfamiliar with your brands. Branding is not about language. It’s about creating relevancy, about acquiring real estate in the consumer’s mind. And if the brand ignores the consumer, the consumer will also dismiss the brand.

It gets worse. Hispanic consumers are drastically changing the definition of mainstream consumers. Food items and customs previously thought of as Hispanic are now part of the mainstream. Think about that during your next Dia de los Muertos party as you dip into your guacamole, or the next time you indulge in your churros at Disneyland, or get ready to eat serrano-topped sushi rolls.

How do I learn if my brand will be affected by demographic changes?

Learn if the category is developed with the Hispanic consumer segment. Is your brand history seeded in the post-WWII baby boom? Is your brand steeped in 1950s Americana? Are you using Catskills humor to position your brand with consumers who think Catskills is the YouTube piano-playing cat? Are you tapping the emergent consumer markets not familiar with your brand? If you are, is the message relevant or simply a translation?

Think about your personal experience: Remember traveling in the old station wagon and spending the night at the Holiday Inn? Remember the familiar shag carpeting and Astro-Turf by the pool? The fun time you had while stretching your legs by the pool, the horseplay and the cannonballs? That’s a memory − a brand perception not shared by more than 30 percent of the U.S. population.

SXSW 2015: Meerkats, Beacons & Bacon

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R&R Partners’ Corporate Director of Measurement and Insight Justin Gilbert co-authored this article.

In case you have been amidst a social media cleanse, SXSW just wrapped up in Austin. It is a weeklong tech, music and film festival that takes place every March, and attendees discuss the future of technology, eat great barbecue and listen to emerging artists. The interactive portion was attended by 32,798 people this year, and we stood in line with the best of them − we even got into a few sessions and saw some pretty cool stuff along the way.

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Tech Trends

The buzz this year was all about Meerkat, a two-week-old, live-streaming app that generated 100,000 users at launch and came close to Twitter’s breakthrough presence at SXSW in 2007. While the app lost access to Twitter’s network on the first day of the interactive festival and was then snubbed by Twitter in its acquisition of competitor app Periscope, it continues to see rapid user growth and press within the last week. Teleparty and Stre.am also aim to provide live-streaming services, leading to one of the key takeaways from this year, being that video is the name of the game in 2015. Tech and media companies alike are clambering at the opportunity to capitalize on the channel to connect with users in real time.

Similar to what we saw this year at CES, wearables are extending beyond the fitness industry into medical to enhance the user’s daily activities. The fashion world is beginning to use 3-D printing technology combined with smart textiles that can read and adapt to the wearer’s heart rate, including a material that transitions from opaque to sheer as the heart beats faster. Robots were also on full display, designed for a wide array of uses, including psychological counseling, journalism and teaching programming.

More than 1,000 beacons were deployed around SXSW, primarily for the purpose of helping attendees network. GE also used beacons to measure people’s brain activity while eating various types of BBQ to determine optimal temp and smoke levels. Proximity targeting and micro-location targeting are now allowing advertisers to interject themselves into “smart networking” around events or within retail locations, augmenting the RFID targeting that we’ve seen over the last few years.

Good Social & Social Good

Tinder created a fake profile for the main character in the film Ex Machina and had a bot carry on conversations with eager SXSW attendees, eventually directing them to an Instagram account with a video promoting the film. Also similar to CES, self-driving technology and connected cars were reviewed in various panels, events and discussions. Data analytics from connected cars are being leveraged to identify traffic patterns, optimize auto safety and as behavioral targeting segments for advertisers.

Social good was an integral part of the programming at SXSW, in addition to the companies showcased. Related to the robotics trend, several panels focused on the use of bionics and drone technology to assist in disaster/war areas, viral outbreaks and social issues. The United Nations hosted a session that discussed “Project 8,” an online research platform that helps the organization better anticipate and prepare for the needs of the global population, essentially leveraging social listening and data mining from a global perspective to identify changes in sentiment, communication trends and human needs. Mophie partnered with the St. Bernard Foundation to bring smartphone battery cases to people at SXSW with drained phones, while driving adoption awareness for the foundation.

Internet of Things

More than 70 sessions at SXSW mentioned the term “Internet of Things” or “IoT.” This latest buzz phrase defines a world of users connected by intelligent devices that offer a new convenience and functionality to day-to-day life. This lofty phrase intends to enhance life, not only on the individual level, but also on a global scale, leading to improvements in farming, medicine, clean water and smart cities.

So what does this mean to an already fragmented and saturated media landscape?

The proliferation of cloud integrated and smart consumer products is producing large amounts of real-time data that can be leveraged for future consumer product development and within ad-level targeting. This new digitally interwoven IoT ecosystem can better inform the marketer’s perspective of consumer habits, preferences and media consumption.

As the media landscape is becoming more saturated, SXSW Interactive’s panel conversations reiterated that while content is still king … it does not comprise a brand strategy on its own. Distribution of the content is key. Taking advantage of the efficient scale and frequency of interactive channels, combined with niche targeting capabilities, indicates that brands and agencies should be thinking digital first. Writers should not just write for broadcast − they should think of how a viewer consumes broadcast content simultaneously with social media and how both impact their subsequent Web-browsing behavior across all connected devices.

Data Empathy

This mass influx in consumer and device profiles also inevitably leads to data privacy issues and consumer distrust, making this one of the hottest topics at SXSW Interactive. Consumers fear how their information is collected, shared and used; they are becoming more aware of the profitably behind their information, while companies are struggling to maintain control over transactional data with third parties. Restoring consumer trust, coined as “data empathy,” and identifying ways to balance the respect for privacy and commercial use of data, is going to be one of the most important topics in the interactive industry for years to come. This topic within SXSW challenges us, as leaders in the industry, to consistently ask ourselves if what we are designing uses data to be consumer centric, granting ease of use and being adaptive to personal preferences, or if it is merely interruptive for the sake of cutting through the clutter.

To view the presentation shared at SXSW Interactive, visit its SlideShare.

Mobilegeddon? Google’s latest algorithm update

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The end of search as we know it?

Well, not quite, unless you haven’t adapted your website to shift with the ever-growing mobile consumption rate. Beginning on April 21, 2015, Google will begin including mobile friendliness as a ranking signal within its search algorithm. Word on the street is that this new ranking algorithm will have more impact on Google’s search results than the previous Panda and Penguin updates ever had. Pages that are not mobile-friendly may experience a loss in rankings and subsequent traffic. Alternatively, websites that are created for mobile, via WAP, or adaptive or responsive designs will potentially benefit from the update based on their priority in Google’s results and the updated sort order of their competitors.

Is this a surprise?

Not at all. Not only has mobile search been on the incline since 2007, it’s also forecasted to surpass desktop search this year in both volume and ad spend this year. Google has also reported that more than 50 percent of searches are done on mobile devices, thus they want to create the best user experience for searchers. Search marketers have forecasted this change for a while, since Google announced that the “mobile-friendly” label and weighting had been integrated into mobile search last November.

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What’s next?

Essentially, you need to think like your consumer because what is good for the searcher is often good for improving SEO. This update will impact Google’s mobile searches, specific to smartphones and will now be separate from Google’s desktop searches. You will not see a sitewide ranking improvement or drop, as rankings will be applied on a page-by-page basis. This provides the opportunity for you to provide a mobile alternative for users without having to redesign your entire website to be mobile friendly. The update will actually take several days to a week before it completely takes affect. This is a great time to adapt your website accordingly, while also gaining an advantage over competitors that may not have mobile-friendly versions of sites. You may also potentially lower your mobile SEM costs since your overall quality score and ranking will naturally exceed others that have not prepared for this change. In summary, be mobile forward; consumers continue to be a driving force of its growth and the customer is always right.

Your cellphone is ringing

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Imagine a negative attack has been launched against your company by a well-organized and vocal collection of critics who are determined to inflict as much damage as possible on your company, your brand and CEO. The attack has gone viral and now the mainstream media is picking up the story – a firestorm has begun and your cellphone rings. It’s an investigative journalist with a history of going after companies like yours. Are you ready for that phone call?

For far too many companies, the answer to that question is no. They are not ready and the result will be corporate leadership resignations, a hit to your stock price, congressional investigations, prolonged litigation, and a barrage of bad media that will take years to repair. It’s often a situation that should have been handled better and, in retrospect, was entirely preventable. As Warren Buffet once famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” In today’s world of instant communications, dropping the ball on a high-profile event can undo decades of work. Fortunately, there is a way to be prepared in the event a crisis strikes.

There are a million excuses for not having a quality crisis communications plan in place. Some corporate executives view them as an unnecessary expense that will likely never be used. Others think they have one when in reality all they really have is an outdated plan and an internal communications team ill-equipped to modernize it and put it into action. Still others think they can just invent one on the fly should a crisis break out. These are examples of mindsets that lead to PR disasters and cost corporate executives their careers.

 

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So what are the elements of a good crisis communications plan? For starters, have one. A good crisis plan should contain the following items:

  • A good crisis consultant with experience developing and executing crisis plans
  • An internal leadership team in place that makes crisis planning a priority
  • Previous crisis communications practice/simulations
  • Reliable and current spokespeople
  • An internal company protocol for handling crisis media inquires
  • Existing media relationships with priority press
  • A draft holding statement
  • Anticipated Qs & As
  • A reputation rebuilding plan post-crisis

Every crisis is unique (that’s what often makes it a crisis), but by having a plan in place and anticipating and practicing problems and solutions, your leadership team can rest easier at night knowing they are prepared for whatever comes their way, whether it’s an attack on your company from determined activists, a data breach, an employee scandal, a product malfunction or a fatality (hopefully not).

R&R Partners offers a range of services for managing crisis and high-profile events. Our team has a proven track record of helping clients weather the storm of a bad situation while protecting their brand. We can help you develop a plan and prepare for that day when your cellphone rings.

Your cellphone is ringing – are you ready?