Tag Archives: Internet of Things

Just Because We Can, Doesn’t Mean We Should: The Internet of Things and Its Impact on Advertising

About 20 years ago, Edward Tenner wrote a prophetic book, Why Things Bite Back: The Revenge of Unintended Consequences, in which he identified the “revenge effects” that result from some of the technology advances that have defined our improvement-obsessed society. Things like superbugs emerging from antibiotics, carpal tunnel/back pain from computer usage, and crop control that actually attracts pest populations rather than eradicating them.

It’s a case study of Murphy’s law. So as we continue to live in the exciting world of the Internet of Things (IoT), the question of revenge effects looms large. It’s the “Jurassic Park” conundrum of “can” or “should.”

IoT is both the chaotic bleeding edge of technology and the absolutely certain path of how we will conduct business and commerce in our connected future.

According to a recent Forrester study:

(IoT) solutions help companies bridge the physical and digital worlds, ingesting information and context through sensors from the physical world into the digital and taking actions in the physical world via actuators based on digital insights.”

What that means in plain English is that virtually every interaction you’ll have with a product, service or piece of technology will eventually be tracked by sensors and transformed into data on the cloud. The data then will be harvested by companies, service providers, marketers, insurance companies and government agencies who will slice and dice it into the products, services and information your profile says you want and need.

To be clear, IoT is not something in our far, far off future. Adoption is happening at a blistering pace, right now. Market research company Gartner estimates that “6.4 billion connected gadgets will be in use worldwide by the end of (2015), rising to almost 21 billion by 2020. Roughly 5.5 million devices are hooked up to the Internet of Things every day.” The New York Times recently reported that within a year of starting its operations, “Microsoft cloud handles a trillion sensor messages a week.”

Let that sink in for a minute. Then multiply that number by the immense server capacities of Google, Amazon, Apple, the Telcos, and literally thousands of worldwide data centers, and you have an inkling of the sheer scale of this transformation.

For now, most of the activity in IoT is happening behind the scenes—supply chain management, inventory control, shipping and tracking. But the frenzy over this technology among consumer businesses is mind-boggling. B. Bonin Bough, VP of global media and consumer engagement for snack food juggernaut, Mondelez, has stated that, “Mondelez might become one of the biggest technology companies in the world.”

Here’s a hypothetical scenario:

Mondelez puts sensors on its products, like Chips Ahoy! and Oreos. These sensors can track inventory, sales velocity and replenish rates, freshness, store locations and much more. When you pick up that package of Oreos at your local Kroger, it’s scanned at checkout and merged with other sensored and scanned purchases you’ve made. Those purchases could be linked to your debit card, which now inexorably links the Oreos to your household, personal data, bank account, contact info and, ultimately, your smartphone.

From here, depending on your view of push marketing, you’ve either entered the kingdom of heaven or all hell just broke loose. Kroger could aggregate your data into a personal shopping list that includes all of the items you typically buy. They’ll send you a text to confirm the items and price—the items will be delivered to your door within the day (by drone or driverless car) and the balance due will show up on your debit or credit card.

Couldn’t be easier.

But as Guthy-Renker says, “Wait, there’s more!” With emerging machine-to-machine interactions (M2M), this data can interact with data from other devices. For example, if your home is secured and heated by Nest, Google knows which rooms you enter, when. It knows when you’re home, which lights you turn on and for how long, when you use your washer/dryer and how long it takes to blow-dry your hair. Which can then be tied to personal care products, laundry soap, travel and leisure among myriad other things—all of which have sensors of their own that generate even more data.

Nest could also know when you open your refrigerator, which is tracking the contents inside, including the Haagen-Dazs chocolate gelato that’s almost empty. At some point, you’re going to get a message on your smartphone stating that it’s time to restock the Haagen-Dazs, and most likely the Oreos. If you restock your gelato every other day, the frequency can be noted by the home health care app on your phone, which relays that data to your health care insurer, which recommends a fitness program or raises your premium. Even with this seemingly absurd hypothetical, you can see how interconnected data can become a lot more than a convenience.

Fortunately, we’re not there. Yet. Because of the enormous range of sensors, customer scenarios and providers, there are no industry tech standards, or worse, privacy guidelines or security protocols. But they’re coming. As this blizzard of sensors and data hits us, there will be a ton of profound questions.

Setting security aside, the implications for advertisers, marketers and society at-large are unprecedented and profound. From a marketer’s perspective, exactly what should a brand target, a living human being or his/her data set? If purchase behavior is so granularly tracked and reliably predictive, why market to people at all if they’re satisfied with what their data is delivering? Will our notion of choice be redefined? Is there any need for advertising, branding or marketing of any kind if the purchase process is predetermined by data and the efficiencies it delivers?

IoT could become both a micro-segmentation and rationing tool to develop highly calibrated marketing campaigns. The idea of affinity groups of consumers becomes irrelevant in the context of a technology that can efficiently target millions of consumers one at a time. Marketers can pinpoint geographic product distribution as part of a penetration strategy to either flood a market to kill a competitor or create product scarcity to raise prices. Taken to an extreme, IoT could even become a vehicle for social engineering. Consumers’ preferences and credit ratings could dictate which products are made available to them, creating new exclusivities and inadvertent social divisions. Regardless, the role of marketing, brands, consumer choice and control will be revolutionized and dramatically different from anything we know right now—with potential revenge effects that are too numerous and daunting to begin to contemplate.

SXSW 2015: Meerkats, Beacons & Bacon

R&R Partners’ Corporate Director of Measurement and Insight Justin Gilbert co-authored this article.

In case you have been amidst a social media cleanse, SXSW just wrapped up in Austin. It is a weeklong tech, music and film festival that takes place every March, and attendees discuss the future of technology, eat great barbecue and listen to emerging artists. The interactive portion was attended by 32,798 people this year, and we stood in line with the best of them − we even got into a few sessions and saw some pretty cool stuff along the way.

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Tech Trends

The buzz this year was all about Meerkat, a two-week-old, live-streaming app that generated 100,000 users at launch and came close to Twitter’s breakthrough presence at SXSW in 2007. While the app lost access to Twitter’s network on the first day of the interactive festival and was then snubbed by Twitter in its acquisition of competitor app Periscope, it continues to see rapid user growth and press within the last week. Teleparty and Stre.am also aim to provide live-streaming services, leading to one of the key takeaways from this year, being that video is the name of the game in 2015. Tech and media companies alike are clambering at the opportunity to capitalize on the channel to connect with users in real time.

Similar to what we saw this year at CES, wearables are extending beyond the fitness industry into medical to enhance the user’s daily activities. The fashion world is beginning to use 3-D printing technology combined with smart textiles that can read and adapt to the wearer’s heart rate, including a material that transitions from opaque to sheer as the heart beats faster. Robots were also on full display, designed for a wide array of uses, including psychological counseling, journalism and teaching programming.

More than 1,000 beacons were deployed around SXSW, primarily for the purpose of helping attendees network. GE also used beacons to measure people’s brain activity while eating various types of BBQ to determine optimal temp and smoke levels. Proximity targeting and micro-location targeting are now allowing advertisers to interject themselves into “smart networking” around events or within retail locations, augmenting the RFID targeting that we’ve seen over the last few years.

Good Social & Social Good

Tinder created a fake profile for the main character in the film Ex Machina and had a bot carry on conversations with eager SXSW attendees, eventually directing them to an Instagram account with a video promoting the film. Also similar to CES, self-driving technology and connected cars were reviewed in various panels, events and discussions. Data analytics from connected cars are being leveraged to identify traffic patterns, optimize auto safety and as behavioral targeting segments for advertisers.

Social good was an integral part of the programming at SXSW, in addition to the companies showcased. Related to the robotics trend, several panels focused on the use of bionics and drone technology to assist in disaster/war areas, viral outbreaks and social issues. The United Nations hosted a session that discussed “Project 8,” an online research platform that helps the organization better anticipate and prepare for the needs of the global population, essentially leveraging social listening and data mining from a global perspective to identify changes in sentiment, communication trends and human needs. Mophie partnered with the St. Bernard Foundation to bring smartphone battery cases to people at SXSW with drained phones, while driving adoption awareness for the foundation.

Internet of Things

More than 70 sessions at SXSW mentioned the term “Internet of Things” or “IoT.” This latest buzz phrase defines a world of users connected by intelligent devices that offer a new convenience and functionality to day-to-day life. This lofty phrase intends to enhance life, not only on the individual level, but also on a global scale, leading to improvements in farming, medicine, clean water and smart cities.

So what does this mean to an already fragmented and saturated media landscape?

The proliferation of cloud integrated and smart consumer products is producing large amounts of real-time data that can be leveraged for future consumer product development and within ad-level targeting. This new digitally interwoven IoT ecosystem can better inform the marketer’s perspective of consumer habits, preferences and media consumption.

As the media landscape is becoming more saturated, SXSW Interactive’s panel conversations reiterated that while content is still king … it does not comprise a brand strategy on its own. Distribution of the content is key. Taking advantage of the efficient scale and frequency of interactive channels, combined with niche targeting capabilities, indicates that brands and agencies should be thinking digital first. Writers should not just write for broadcast − they should think of how a viewer consumes broadcast content simultaneously with social media and how both impact their subsequent Web-browsing behavior across all connected devices.

Data Empathy

This mass influx in consumer and device profiles also inevitably leads to data privacy issues and consumer distrust, making this one of the hottest topics at SXSW Interactive. Consumers fear how their information is collected, shared and used; they are becoming more aware of the profitably behind their information, while companies are struggling to maintain control over transactional data with third parties. Restoring consumer trust, coined as “data empathy,” and identifying ways to balance the respect for privacy and commercial use of data, is going to be one of the most important topics in the interactive industry for years to come. This topic within SXSW challenges us, as leaders in the industry, to consistently ask ourselves if what we are designing uses data to be consumer centric, granting ease of use and being adaptive to personal preferences, or if it is merely interruptive for the sake of cutting through the clutter.

To view the presentation shared at SXSW Interactive, visit its SlideShare.