Posts tagged ‘Best Practices’

‘New’ movie is another reminder to be original

Can’t really explain why, but I’m angry about the new Karate Kid remake. You know, the one with Jackie Chan and Will Smith’s kid. Like I said, I can’t put my finger on exactly why. Maybe it’s because it makes an industry I love seem lazy. Or maybe it’s because the original had such a profound effect on my formative years. Hell, it could be that Jackie Chan as Mr. Miyagi just bugs me to no end. Like I said, I don’t know. But I know it just doesn’t feel right. And nine times out of 10 my gut is right.

What does a remake of a movie that is an American classic have to do with advertising? Movie remakes are usually horrible and ad remakes are equally as horrible. As advertising professionals, we strive to do something original. We challenge our clients to do breakthrough work. We want to be at the forefront of pop culture. And yet we repeatedly do the same things or allow our clients to settle and do what is safe and easy.
Recently, Zephrin Lasker at Ad Age challenged us to toss “best practices”. Lasker gives us four reasons why “best practices” aren’t best at all. At the core of the article is the idea that we need to be original. Doing the same old thing over and over does nothing to bring value to our clients. We don’t want mass chaos, so he does make the point that there always exists a set of standards and those standards should guide you, but to live by “best practices” is just more of the same.

I agree with Lasker and am kicking the “best practices” habit. It’s our job to challenge clients and give them the best work. So take those “best practices” and turn them on their ears. Create. Create. And create more. And when your client asks you for the “best practices” in any given situation, tell them they don’t exist because what they’re doing is brand spanking new, but that you do know it’s more Ralph Macchio than Jaden Smith.

Make your own news in 2010

It’s that time again when we set marketing and business goals for the coming year and some of us couldn’t be in a bigger hurry to break away from Old Man 2009. A rotten year for businesses? Uh, yes. A challenging year for marketing? Depends on which tactics mean the most to you.

Many people hire a Public Relations team to help supplement their advertising reach. And while very cost effective compared to buying billboards and air time, this year news outlets also experienced a business bust. Newspapers continued to file bankruptcy and find themselves without buyers. Broadcasters cut staff in response to fewer advertisers and viewers. And more of us turned to online news on-demand. Call it a perfect storm or a bubbling crucible, but it all means that your PR tactics should evolve in 2010 beyond the connotations we have now.

While traditional news outlets still are considered more trustworthy than social media sites, 28% of the public  say they will turn to a search engine when news is happening and they want to know more. If you don’t have your side of the story posted online somewhere, only one side of the story gets told – and it could be the side without your key message. Sure, it’s exciting to be on TV and push your message out to hundreds of thousands of viewers, but TV is prone to tight editing with just a 9-second soundbite from you. And unless the station or newspaper archives your story online indefinitely, it will soon be forgotten, too. Businesses in 2010 will do well to also follow the time-efficient, cost-efficient, targeted approach of making your own news and sharing it online.

I’m encouraging PR clients in 2010 to think and act like a newsroom. Find the compelling stories about how your business is breaking the trend or pushing innovation or reaching milestones, then act fast and create the story. PR practitioners can help craft online articles, blog posts, social networking updates and video or audio podcasts that are placed on your business’ website, corporate newsroom or unique URL. By also harnessing advertising or social media channels, others can be alerted to the self-produced news. Not only will you control the message completely (without risk of a reporter’s editing or error), but you also have more control over how long it lives online. And you can seek comments or respond without being left out of the conversation.

Let’s face it, as traditional media undergoes more changes that hurt the ability to win air-time or ink, we’ll only see fewer places to share a message with fewer reporters to tell it. But before you start crying at this funeral, you might just pop open the champagne for a newborn approach in 2010. You can create it, tell it, target it and share your self-produced message like never before.

I Can Tell You’re Faking

I just can’t stand obviously “fake” blogs, reviews, Twitter feeds etc. that pretend to be real people who just “love” product A or B so much that they have to tell the world about it. Although I have known for a long time that they exist, today’s ruling by the Federal Trade Commission makes the practice illegal. Will the FTC ruling make them disappear? No, but in this wiki world of user generated content we live in, the ruling will go a long way to helping me trust the blogs, reviews, and tweets I read. And, that is important to me as a consumer.

The FTC has mandated that bloggers disclose their relationship with the brands they advocate. They have made it clear that if you accept cash or gifts from brands you must disclose the relationship if providing an endorsement. The ruling does not distinguish between those who blog professionally and true amateurs.  It also addresses celebrity endorsements through social media. Celebs are also required to disclose brand relationships. Those who break the rules can be fined up to $11,000 per infraction. Click here to read the ruling from the FTC Web site.

So, if you are transparent with social media programs you have nothing to worry about. If you’ve not been transparent with your social media programs you should readjust your thinking. Not just because a new law was passed, but because the people that are fans of your brand trust you to not mislead them.

Keep it real people.