Author: R&R Partners

Always Stay Live and Up to Trend for Social; What’s Next?

There is no question that Meerkat was the hottest topic of conversation during SXSW this year. Meerkat is the new app introduced during SXSW 2015 that allows you to live-stream content on Twitter.

Some of the critics raised their eyebrows about this new app when it comes down to the safety and privacy issue of social media.

… privacy can be an issue for people broadcasting video of anything other than themselves or willing participants ….” − Kia Kokalitcheva via Fortune Magazine

But you can’t deny this generation that ALWAYS wants their content here and now, 24/7, 365 days a year, LIVE.

“… people love it. Meerkat has become a darling of Product Hunt that’s signing up plenty of tech’s elite and scoring praise from users.” – Josh Constine via TechCrunch

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Image courtesy of NBC News

As you look back into the history of social media, you will notice that it’s been about real time. Facebooking your latest status with your friends, tweeting the live concert you are at this instance … real-time content seems like the purpose of social media all along.

“Today’s younger generation has a reputation of being glued to cellphones and tablets. It’s where they chat with their friends, find out the latest hot spots in town and, believe it or not, keep up with the world. In their own way, of course.” – Erica Quinn, CBS

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Courtesy of Ninth Decimal

But where does this lead us to in the future of social media?

Will live-streaming and real-time content change consumer behavior?

Today, Twitter just announced its partnership with Rhapsody on the new feature, which allows music service subscribers to share full-length tracks on Twitter that anyone can listen to, even if they don’t have a subscription themselves. Also, Twitch announced its live-streaming service with Ultra Music Festival for those music fans who couldn’t be at the event in person. Now fans can watch online in real time. Even more, Game of Thrones’ Meerkat (now it’s a verb, just like tweet) the red carpet moments during the Season 5 premiere without any commercial interruptions.

Will people soon enough not need to spend big bucks on concerts and events like SXSW or Coachella since they can just watch everything with a click? Will any exclusive materials and experiences that become more easily accessible to everyone lose their unique charisma from a content-marketing perspective?

From my observations and experience, my answers will be no.

Social media is a way of life, but it’s also about another main focus: INTERACTION.

Brands want to know the general perception from the audiences and users, and they want their fans to engage on the social channels. Brands feed content continuously in order for people to keep the conversation alive and to keep their brand image fun and refreshing.

Keep the conversations going is a main reason why social is still king in the digital space. Good content will drop on the ground and die without any further interaction and buzz in the community.

What if we have live-streaming options and can also interact with people at the same time? Augmented reality seems so overdone. How can we refresh this concept into actual successful executions?

With the rapid technology developing day by day, I am very much looking forward to the inventions we see on sci-fi films very soon.

 

 

Is your brand on the path to irrelevancy?

Can you recall the last time you heard anyone speak of his unmentionable BVDs? How about the last time anyone asked for a Nuprin? How about Xerox? Has anyone xerox’ed paper lately? It was a very common function at one point.

Remember the good old days when Oldsmobiles, Plymouths and Mercurys traversed the country’s roads? How about when Nolan Ryan took Nuprin for his aches? Or when smokers and coffee drinkers knew exactly which toothpaste to use to maintain their pearly whites. Do you remember that premium coffee was available in a can?

There are many factors that contribute to the demise or irrelevancy of a brand. This is not about listing those factors — ultimately, bad brand management kills a brand. Rather, this is about another huge factor that is at the marketer’s doorstep and in due course will be the death of additional brands − demographic shifts in population.

You might know of demographic shifts. But do you know about the effect on your brand?

According to Census data, the percentage of foreign-born population is the highest in more than a hundred years. At almost 13 percent, it is the highest since the mass European immigrations at the end of the 19th century.

Now think of how we acquire brands. How does the relationship begin and how are we introduced to them? When young adults leave the nest and begin their acquisition stage, they don’t do it with a blank slate − the brands used at home are already embedded in their lives; the relationship with brands, not necessarily the use of them, is old. And who introduced the brand relationship? The parents. And if the parents lack a relationship with a brand that was introduced to the American public decades ago, then not only are they lacking a relationship with the brand, they are lacking awareness and understanding of the brand.

Let’s look at the Hispanic consumer segment as it relates to this topic. While 60 percent of all U.S. Hispanics were born in the U.S., the family history in the country is rather short. The generational relationship to American iconic brands is not well developed or is nonexistent.

Think of iconic brands developed 40 years ago in the U.S. How many of the death or dying brands mentioned at the beginning of this article fall into that category? Does Brooke Shields remind you of wearing your Calvin Klein jeans commando? Does the Pillsbury doughboy elicit the same emotional response with Hispanic consumers? What about Mr. Clean? Is Wonder Bread building strong bodies? All the efforts conducted in the past lack a reference and emotion; they are irrelevant.

Moreover, immigrants bring in the brands from their home countries, and these days, they are also found in the local grocers’ aisles. Hostess brands compete with the portfolio of Mexico’s Bimbo snack cakes. Mexico’s Picot brand is the go-to effervescent indigestion brand over Alka Seltzer − and it outsells Alka Seltzer in Walmart.

It’s OK then. Native-born Hispanics will speak English and know my brand, right?

Native born Hispanics will speak English because they are and will be educated in the U.S.; however, they will be unfamiliar with your brands. Branding is not about language. It’s about creating relevancy, about acquiring real estate in the consumer’s mind. And if the brand ignores the consumer, the consumer will also dismiss the brand.

It gets worse. Hispanic consumers are drastically changing the definition of mainstream consumers. Food items and customs previously thought of as Hispanic are now part of the mainstream. Think about that during your next Dia de los Muertos party as you dip into your guacamole, or the next time you indulge in your churros at Disneyland, or get ready to eat serrano-topped sushi rolls.

How do I learn if my brand will be affected by demographic changes?

Learn if the category is developed with the Hispanic consumer segment. Is your brand history seeded in the post-WWII baby boom? Is your brand steeped in 1950s Americana? Are you using Catskills humor to position your brand with consumers who think Catskills is the YouTube piano-playing cat? Are you tapping the emergent consumer markets not familiar with your brand? If you are, is the message relevant or simply a translation?

Think about your personal experience: Remember traveling in the old station wagon and spending the night at the Holiday Inn? Remember the familiar shag carpeting and Astro-Turf by the pool? The fun time you had while stretching your legs by the pool, the horseplay and the cannonballs? That’s a memory − a brand perception not shared by more than 30 percent of the U.S. population.

SXSW 2015: Meerkats, Beacons & Bacon

R&R Partners’ Corporate Director of Measurement and Insight Justin Gilbert co-authored this article.

In case you have been amidst a social media cleanse, SXSW just wrapped up in Austin. It is a weeklong tech, music and film festival that takes place every March, and attendees discuss the future of technology, eat great barbecue and listen to emerging artists. The interactive portion was attended by 32,798 people this year, and we stood in line with the best of them − we even got into a few sessions and saw some pretty cool stuff along the way.

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Tech Trends

The buzz this year was all about Meerkat, a two-week-old, live-streaming app that generated 100,000 users at launch and came close to Twitter’s breakthrough presence at SXSW in 2007. While the app lost access to Twitter’s network on the first day of the interactive festival and was then snubbed by Twitter in its acquisition of competitor app Periscope, it continues to see rapid user growth and press within the last week. Teleparty and Stre.am also aim to provide live-streaming services, leading to one of the key takeaways from this year, being that video is the name of the game in 2015. Tech and media companies alike are clambering at the opportunity to capitalize on the channel to connect with users in real time.

Similar to what we saw this year at CES, wearables are extending beyond the fitness industry into medical to enhance the user’s daily activities. The fashion world is beginning to use 3-D printing technology combined with smart textiles that can read and adapt to the wearer’s heart rate, including a material that transitions from opaque to sheer as the heart beats faster. Robots were also on full display, designed for a wide array of uses, including psychological counseling, journalism and teaching programming.

More than 1,000 beacons were deployed around SXSW, primarily for the purpose of helping attendees network. GE also used beacons to measure people’s brain activity while eating various types of BBQ to determine optimal temp and smoke levels. Proximity targeting and micro-location targeting are now allowing advertisers to interject themselves into “smart networking” around events or within retail locations, augmenting the RFID targeting that we’ve seen over the last few years.

Good Social & Social Good

Tinder created a fake profile for the main character in the film Ex Machina and had a bot carry on conversations with eager SXSW attendees, eventually directing them to an Instagram account with a video promoting the film. Also similar to CES, self-driving technology and connected cars were reviewed in various panels, events and discussions. Data analytics from connected cars are being leveraged to identify traffic patterns, optimize auto safety and as behavioral targeting segments for advertisers.

Social good was an integral part of the programming at SXSW, in addition to the companies showcased. Related to the robotics trend, several panels focused on the use of bionics and drone technology to assist in disaster/war areas, viral outbreaks and social issues. The United Nations hosted a session that discussed “Project 8,” an online research platform that helps the organization better anticipate and prepare for the needs of the global population, essentially leveraging social listening and data mining from a global perspective to identify changes in sentiment, communication trends and human needs. Mophie partnered with the St. Bernard Foundation to bring smartphone battery cases to people at SXSW with drained phones, while driving adoption awareness for the foundation.

Internet of Things

More than 70 sessions at SXSW mentioned the term “Internet of Things” or “IoT.” This latest buzz phrase defines a world of users connected by intelligent devices that offer a new convenience and functionality to day-to-day life. This lofty phrase intends to enhance life, not only on the individual level, but also on a global scale, leading to improvements in farming, medicine, clean water and smart cities.

So what does this mean to an already fragmented and saturated media landscape?

The proliferation of cloud integrated and smart consumer products is producing large amounts of real-time data that can be leveraged for future consumer product development and within ad-level targeting. This new digitally interwoven IoT ecosystem can better inform the marketer’s perspective of consumer habits, preferences and media consumption.

As the media landscape is becoming more saturated, SXSW Interactive’s panel conversations reiterated that while content is still king … it does not comprise a brand strategy on its own. Distribution of the content is key. Taking advantage of the efficient scale and frequency of interactive channels, combined with niche targeting capabilities, indicates that brands and agencies should be thinking digital first. Writers should not just write for broadcast − they should think of how a viewer consumes broadcast content simultaneously with social media and how both impact their subsequent Web-browsing behavior across all connected devices.

Data Empathy

This mass influx in consumer and device profiles also inevitably leads to data privacy issues and consumer distrust, making this one of the hottest topics at SXSW Interactive. Consumers fear how their information is collected, shared and used; they are becoming more aware of the profitably behind their information, while companies are struggling to maintain control over transactional data with third parties. Restoring consumer trust, coined as “data empathy,” and identifying ways to balance the respect for privacy and commercial use of data, is going to be one of the most important topics in the interactive industry for years to come. This topic within SXSW challenges us, as leaders in the industry, to consistently ask ourselves if what we are designing uses data to be consumer centric, granting ease of use and being adaptive to personal preferences, or if it is merely interruptive for the sake of cutting through the clutter.

To view the presentation shared at SXSW Interactive, visit its SlideShare.

Mobilegeddon? Google’s latest algorithm update

The end of search as we know it?

Well, not quite, unless you haven’t adapted your website to shift with the ever-growing mobile consumption rate. Beginning on April 21, 2015, Google will begin including mobile friendliness as a ranking signal within its search algorithm. Word on the street is that this new ranking algorithm will have more impact on Google’s search results than the previous Panda and Penguin updates ever had. Pages that are not mobile-friendly may experience a loss in rankings and subsequent traffic. Alternatively, websites that are created for mobile, via WAP, or adaptive or responsive designs will potentially benefit from the update based on their priority in Google’s results and the updated sort order of their competitors.

Is this a surprise?

Not at all. Not only has mobile search been on the incline since 2007, it’s also forecasted to surpass desktop search this year in both volume and ad spend this year. Google has also reported that more than 50 percent of searches are done on mobile devices, thus they want to create the best user experience for searchers. Search marketers have forecasted this change for a while, since Google announced that the “mobile-friendly” label and weighting had been integrated into mobile search last November.

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What’s next?

Essentially, you need to think like your consumer because what is good for the searcher is often good for improving SEO. This update will impact Google’s mobile searches, specific to smartphones and will now be separate from Google’s desktop searches. You will not see a sitewide ranking improvement or drop, as rankings will be applied on a page-by-page basis. This provides the opportunity for you to provide a mobile alternative for users without having to redesign your entire website to be mobile friendly. The update will actually take several days to a week before it completely takes affect. This is a great time to adapt your website accordingly, while also gaining an advantage over competitors that may not have mobile-friendly versions of sites. You may also potentially lower your mobile SEM costs since your overall quality score and ranking will naturally exceed others that have not prepared for this change. In summary, be mobile forward; consumers continue to be a driving force of its growth and the customer is always right.

Your cellphone is ringing

Imagine a negative attack has been launched against your company by a well-organized and vocal collection of critics who are determined to inflict as much damage as possible on your company, your brand and CEO. The attack has gone viral and now the mainstream media is picking up the story – a firestorm has begun and your cellphone rings. It’s an investigative journalist with a history of going after companies like yours. Are you ready for that phone call?

For far too many companies, the answer to that question is no. They are not ready and the result will be corporate leadership resignations, a hit to your stock price, congressional investigations, prolonged litigation, and a barrage of bad media that will take years to repair. It’s often a situation that should have been handled better and, in retrospect, was entirely preventable. As Warren Buffet once famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” In today’s world of instant communications, dropping the ball on a high-profile event can undo decades of work. Fortunately, there is a way to be prepared in the event a crisis strikes.

There are a million excuses for not having a quality crisis communications plan in place. Some corporate executives view them as an unnecessary expense that will likely never be used. Others think they have one when in reality all they really have is an outdated plan and an internal communications team ill-equipped to modernize it and put it into action. Still others think they can just invent one on the fly should a crisis break out. These are examples of mindsets that lead to PR disasters and cost corporate executives their careers.

 

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So what are the elements of a good crisis communications plan? For starters, have one. A good crisis plan should contain the following items:

  • A good crisis consultant with experience developing and executing crisis plans
  • An internal leadership team in place that makes crisis planning a priority
  • Previous crisis communications practice/simulations
  • Reliable and current spokespeople
  • An internal company protocol for handling crisis media inquires
  • Existing media relationships with priority press
  • A draft holding statement
  • Anticipated Qs & As
  • A reputation rebuilding plan post-crisis

Every crisis is unique (that’s what often makes it a crisis), but by having a plan in place and anticipating and practicing problems and solutions, your leadership team can rest easier at night knowing they are prepared for whatever comes their way, whether it’s an attack on your company from determined activists, a data breach, an employee scandal, a product malfunction or a fatality (hopefully not).

R&R Partners offers a range of services for managing crisis and high-profile events. Our team has a proven track record of helping clients weather the storm of a bad situation while protecting their brand. We can help you develop a plan and prepare for that day when your cellphone rings.

Your cellphone is ringing – are you ready?

A Grand Opening with Heart

The R&R Phoenix office hosted an open house to celebrate its recent move to Phoenix’s historic Warehouse District and to unveil its newly renovated home. What ended up happening was much more than a typical ribbon-cutting with an open bar.

At the heart of the celebration was 92-year-old Henry Ong Jr., whose father originally owned the warehouse in 1926 in what was then known as Phoenix’s Chinatown.

Mr. Ong spoke emotionally about his father’s legacy and what the revitalization of the warehouse meant to him and his family.

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Henry Ong Jr. takes the stage to speak to the history of the warehouse.

The audience was not only left teary-eyed, but also left with a greater respect for the rich history that the Warehouse District holds.

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R&R Partners CEO and Principal Billy Vassiliadis (far right), CFO and Principal Jim King (fourth from right) and Vice President and Managing Director Matt Silverman (fifth from left) welcome the Ong family and show them the Ong wall, a dedication to the Ong family’s legacy.

 

Sharing the stage with Mr. Ong, R&R Partners CEO and Principal Billy Vassiliadis and Vice President and Managing Director Matt Silverman discussed the impact the project is making to help breathe new life into Phoenix’s Warehouse District.

The party was a full house with more than 300 attendees, including elected officials, clients and community members invested in the preservation of the neighborhood. Executives from across all R&R offices flew in to join the festivities and celebrate the past, present and future of R&R’s new space and the Warehouse District.

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All nine R&R offices were represented at the Phoenix unveiling event. From left to right: Steven Horsford (DCA), Morgan Baumgartner (RNO), Matt Silverman (PHX), John Wells (LAX), Suzanne Hofmann Erickson (AUS), Sean Tonner (DEN), Cathie DeNaughel (SLC), Fletcher Whitwell (LAS) and Diego Velasquez (MEX).

 

The majority of the party took place in the warehouse parking lot, which was transformed into an upscale block-party atmosphere.

 

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A local Fox Concepts food truck served pizza straight out of the oven, while guests enjoyed music by a local rock band, played ping-pong and captured memories in a photo booth.

 

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The Rocket, a 700-degree, wood-burning pizza oven on wheels.

Inside the warehouse, guests were able to take a self-guided tour that highlighted the most interesting and historic features inside the 25,000-square-foot building.

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In true R&R spirit, the Phoenix office has fully immersed itself into the community it lives in, and will continue to be a leading player in breathing new life into Downtown Phoenix.

 

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There isn’t a photo booth the R&R Phoenix family doesn’t love.

Artificial Intelligence: Putting the Humanity in Programmatic Buying

For decades, science fiction writers and Hollywood have delivered tall tales about artificial intelligence originally designed to take over the mundane tasks for humans eventually launching attempts – sometimes successfully – to take things over. And through it all, the hero of the story must rediscover the humanity inside him or herself in order to prevail.

In the programmatic advertising space, we’re in the expositional flashback phase of that tale, where the technology is developing, and the humans involved haven’t yet fully realized the true potential – or calamity – in what lies ahead. I realized this while speaking on a Client and Agency Panel at Conversant’s Annual Sales Conference (who should be commended for bringing client and ageny-side people on board to give our point of view). Programmatic buying is at it’s tipping point, where it’s about to become mainstream (even print is getting in on the action) and deliver on it’s promise of automating much of what used to be solely a human decision: when and where to insert an ad in front of an audience.

But as powerful of an automation tool as it is, there are still three essential human elements that need to remain well, human, for programmatic to be truly game changing:

Goals are intrinsically human, and should be communicated by them

In the movies, the robots always have the simple goal of eliminating the humans (which is a bit preposterous when you think about it, because what will they do once they win?). But we as marketers have much more complex – and often conflicting – objectives. And whether you’re working with an agency trading desk or a managed partner solution, those need to be effectively communicated to the team managing the buy. You need to clearly prioritize goals, and provide or agree upon KPI’s by which you’ll measure those goals. And in speaking with many people on all sides of the programmatic buying landscape, the best way to do that is through human interaction: in-person meetings to define goals, memoralized in writing with a brief, RFP, or plan that acts as the guidelines for your campaign. The computers can’t achieve your goals until you tell them what they are, and how to prioritize. And if everyone on your team isn’t in lock step, the computers will be confused.

Machines make choices. Humans make decisions.

Machines understand the if-then logic of rules, and choose whether or not to bid on a specific user far faster than any human can. But they can’t make decisions unless you provide them with the logic to guide those decisions. You need a smart human to set the rules of the bidding structure based on the objectives, with very clear logic to prioritize multiple KPI’s. As the data accumulates, and the algorithms adjust their bids to hit your goals, you’ll need a human to review the data to look for patterns and set up new rules, and new logic, to enable the machines to make better choices over time. Many platforms are set up to learn over time and create their own new rules, but they need humans to review to decide fi those new rules are achieving the right objectives.

­Don’t forget the creative side

Most people involved in programmatic buying are probably left-brain brain people, crunching numbers to see patterns and using logic and reasoning to come to conclusions. But don’t forget that the consumer you’re reaching is human, and will most likely act based on an emotional trigger that happens to be very well-timed by your programmatic buy. So as you adjust the rules of your bids – the timing, the segment targeting, the sequences – make sure you’re working side-by-side with the right-brained people – your creative – to make sure the messaging speaks directly to that moment in the consumer’s path to purchase. Computers can optimize our buys, but they can’t write copy to appeal to our emotions.

 

Which brings us back to our science fiction story. During the climax, when the audience is sure the machines are going to take over (which by many media prognostications, programmatic should take over soon), some emotional tie to humanity – a love interest, the future legacy of a family, etc. – inevitably gives the main character the motivation or the knowledge to defeat the onslaught, and go on to rebuild and live happily ever after. Programmatic buying fits snugly into this fairy tale: if we fully realize the importance of the human side to it now, we can harness it to produce some pretty amazing results, and truly revolutionize the way we plan and buy media – both digital and traditional. And the machines will work for us, not the other way around.

Marketing to the LGBT Community: Talk About Brand Loyalists

To some, the LGBT consumer is a “new” consumer demographic of affluent, educated and well-traveled people. R&R Partners has been marketing to the LGBT consumer since the late ’90s, so to us, they’re not new – more like old friends. Not only have they been an important part of our marketing mix for many years, but we have also put our legislative skills to work on successfully expanding the rights of LGBT couples in Nevada, where we’re based.

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Our most high-profile LGBT ad campaigns have been crafted on behalf of the Las Vegas Convention and Visitors Authority (LVCVA), which recently included a tongue-in-cheek print campaign with the tagline, “Everyone’s invited. Even straight people.” Here is a look at our work as reported by Adweek, The Daily Beast, The New York Times and The Huffington Post below:

“We came to [LogoTV] and said, ‘We can organically be a part of this program,’” R&R SVP Fletcher Whitwell told Adweek of the LVCVA’s integration into RuPaul’s Drag Race-Season Six. RuPaul also talks about Las Vegas’ product placement and references the evolution of the Las Vegas brand. 

The Daily Beast asked David Paisley, senior research director at Community Marketing, for his thoughts on our LGBT work upon the release of a “What happens here, stays here” TV ad aimed at the LGBT viewer. “Vegas has done an incredible job at marketing themselves to the gay community,” said Paisley. “It’s spent far more money on LGBT media than any other gay destination out there. The biggest trend happening right now is that bars and major resorts are all doing a gay night,” he says. “Almost every major gay association out there has held its convention in Las Vegas over the last few years.” Added Arnie DiGeorge, R&R Partners executive creative director, on the goal of the spot, “The whole positioning is that Vegas doesn’t make any assumptions one way or the other. It’s the Mystery of Vegas. We don’t tell people how to feel.” Read more.

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In a recent article in The New York Times on LGBT travel, both R&R’s print and broadcast work was lauded by Merryn Johns, editor in chief of Curve, a leading lesbian magazine.

And a few weeks ago, when the Supreme Court finally overruled Nevada’s same-sex marriage ban, Las Vegas burst into joyous celebration, here, and here.

R&R’s Fletcher Whitwell has a personal stake in the issue as well.

LGBT consumers are estimated at 5 to 7 percent of the U.S. population or roughly 16 million brand-conscious Americans.

To learn how you can command a stake in this $835 million market, please contact Fletcher directly at 702-318-4336 or fletcher.whitwell@rrpartners.com.

Mission accomplished — and forever remembered

It took but only a moment for me to firmly decide in Group Therapy that winter morning, after falling in love with everything the Foundation is and stands for (R&R romanced me hard that day),  that I would be headed to Nicaragua this summer, to assist on Project El Crucero. It would cost some money and some PTO, but all of that could be sorted out later. I realized that this was the opportunity I had been itching for, and I had to take it. In a few short months, I’d bust out of the confines of my comfort zone and do what I could to improve the quality of life for another, even if only in a small way.

Screen Shot 2013-08-08 at 5.01.13 PMMy wildest expectations were surpassed this past June when a group of R&R employees and Friends of Tonner made the trip down to El Crucero, Nicaragua. For most of us, it was our first mission trip. We arrived to Managua hours after the sun had gone down, sweaty and tired, but ready. Our emotions ran the gamut: excited, nervous, anxious. But then, after 40 long minutes of curves and bumps and sweating on the ride up the mountain to El Crucero, we pulled up to the clinic on that first Sunday, and everything was peaceful, and right. Our hearts had led us to this point, and would lead us through it.

Our days were filled with small construction projects on the clinic itself, painting, making and sharing any kind of lunch we could with the food we had, kicking the soccer ball around, arts and crafts, and for the teens in the group (and Roy), leading many, many rounds of “Down By The Banks.”

IMG_7215On the off day we had from the clinic, we found ourselves really missing the kids. The lake was beautiful, the market was a blast (ask someone else on the trip if shopping with me is recommended or not), and the rest and relaxation was probably necessary. But it wasn’t the same as having one of the kids run and leap into your arms when you piled out of the van upon arriving at the clinic. Or the look in the eyes of the boy you gave a new pair of shoes. Or the mother who was in tears because all of her children were fed for a day.

They say 80% of communication is unspoken. None of us are fluent in Spanish, or even close, but conversation never ceased. We filled the holes in our dialogue with hugs, and smiles and laughs. I’ll say these were some of the most instantaneous, meaningful connections I’ve ever made.

Nica 210On the last day, we were able to leave everything we brought: the clothes we wore, the shoes off our feet. I experienced the single most touching moment of my life after giving my tennis shoes to a young teen boy who owned but only a single pair of shoes. They were black dress shoes, with the sole flapping as he walked. After I said, “para usted” to him and handed him the shoes, the look of gratitude on his face, the way he looked me directly in the eyes and said, “Thank you” in English, made me instantly tear up. I will never be eloquent enough to put into words the impact of that moment on me, and the others, as we gave our belongings away. If that were the only moment of the whole trip, it would have been worth it.

We pulled away from the clinic for the last time on Friday afternoon, with some of the kids chasing our van down the dirt drive. We had just held a BBQ for the families of the town, and said our long goodbyes. At dinner that night we reflected on the week as a whole, unanimously agreeing that it was life-changing. One thing is for certain, we’ll all be back next year.

We welcome and encourage you to consider this as part of your personal journey as well.

 

Why Brands Should Start Swinging with Vine

Currently, 87% of U.S. marketers are using video as means of content marketing. And in the next five years, mobile video is expected to present 66% of global mobile data traffic, so it’s only natural to expand our platforms to include mobile.

So, what is Vine?

Vine is a mobile app from Twitter that allows you to create GIF-like looping videos with audio – similar to Instagram – but with video. By setting limitations of six seconds of footage and character limit of 140, Vine inspires creativity in clearly communicating a message in an ephemeral video. Since its launch in January, Vine has been topping this list of free iPhone apps in the app store.

Here’s a great post from Mashable on how to use Vine to create and share videos.

How is Vine being used now?

Both brands and celebrities have been using Vine as a platform for engagement. Recording artist Jason Derulo used Vine to promote his new single, “The Other Side,” encouraging fans to create Vines using clips of the song (provided on his site) and upload them using the hashtag #TheOtherSide. The best clips will then be loaded into a special fan video for the song.

Last month, Vine launched trending hashtags, making exploration of content even easier. Trending hashtags display to users the Vines that are rising the fastest in popularity, not just the most popular overall.

How should you use Vine?

Before you begin Vining for your brand, a clear objective for your video is key. Here are 3 important things to remember:

1)     Have only ONE message to get across. Attempting to employ multiple messages will make the video choppy, messy, and confusing to the viewer.

2)     Make sure your description is clearly stated in one concise sentence, covering what you hope viewers will get from your vine.

3)     Keep it simple and most importantly, have fun!

From a brand perspective, Vine is a great app for visual storytelling that adds value to the brand. If executed correctly, a brand’s Vine will contain the simple core message in a visual manner that will result in high consumption. Here is a great example from Gap:

What shoes do you plan to wear with The 1969 Skimmer? #gap #denimevolved

There are many ways for brands to use Vine, such as:

–          Engage followers in conversation

–          Feature brand supporters/ambassadors

–          Promote work for a client

–          Excite followers about a new product

–          Educate

–          Amuse

–          Tell the brand’s story

–          Advertise or host a contest

How can you measure Vine activity?

Concerned about analytics? Rest assured, there are already companies out there tracking stats for Vines. Simply Measured offers free Vine analytics (for Twitter accounts with up to 10,000 followers) that tracks the popularity of your Vine account.

So how do you plan on using Vine for your clients?