Posts by Rachelle Houle-Maisner, Interactive Producer

Social Marketing News 3/1/10

March 1st brought joy to many Facebook users, a date which marks the end of Facebook app Notifications. Apps on Facebook are no longer able to send updates via Notifications, which are now reserved mainly for friend activity. Find out what alternatives app developers now have at this Mashable article.

Twitter and YouTube are also rolling out new features. On Twitter, the new “Be Found On Twitter” feature allows users to opt-in to share their email address and/or phone number, making it easier for contacts to find them. For YouTube, it’s a massive redesign that will improve the user experience by adding a video queue feature and improved playlist design. The redesign also includes the release of an AutoPlay feature, which will allow YouTube to be consumed more like TV, allowing the user to sit back and just watch one video after another in a push model rather than the current pull model. Find out more about these releases under the New Features heading below.

Have you heard of Chatroulette?”  The latest fad of social media, Chatroulette is a video chat service which will randomly pair you to another video conferencing user. It’s a bare bones interface with minimalistic functionality- basically just two web cam windows and a chat room. The site connects users to complete strangers, there is no way to control who will pop up on the other side. Some believe that Chatroulette will become as popular as Twitter, though it’s not the first interactive video conferencing site, and probably won’t be the last.  I don’t think Chatroulette will be able to go mainstream without significant investment and added functionality. If the interest continues to increase, there’s a good chance that established social networking platforms like Facebook will adopt video conferencing as a new feature, which may kill Chatroulette before it has a chance to get out of the gate.

Want to know how your brand compares to your competitor in social media? Try uberVu CompareA freemium social media comparison tool, Compare is a new product from uberVu that performs a side-by-side comparison of two brands based on their social media performance. It could be considered overly simplistic for veteran social media analysts, but this a great tool for a quick snapshot of social media presence.

“Crowdsourcing” is a still a hip buzzword. Grogger is a new platform that allows you to crowdsource your blog content. Mash together the words “group” and “blog”, what do you get? A “Grog”! For people that believe two heads are better than one, Grogger is an appealing tool that allows a community of users to write, edit, and vote on blog content. For more details, read the TechCrunch review.

New Features

Be Found on Twitter: Connecting Our Dots in the Social GraphRWW

Twitter Comes To YahooPC World

YouTube Redesign Keeps You WatchingRWW

Facebook to Say Goodbye to App Notifications on March 1stMashable

Chatroulette

Did Chatroulette Just Launch the Interactive Video Conferencing Boom? - AdAge

Chatroulette, by the NumbersWSJ Digits

Social Media: Strategy

Most Super Bowl Ads Don’t Go ViralAdAge

Vitrue Adds Facebook ‘Wall Apps’ To Social Platform – MediaPost

Compare Social Media Performance Head-to-Head with uberVuMashable

Oh Yeah, Well I’m Going To Twitter You! – MediaPost

Social Media: Consumer Electronics

Scribd Makes Push Into MobileMediaPost

Consumers Are Pushing Up Sales of SmartphonesYahoo! News

Digital Advertising

Measure the Web Like TV and Brand Advertising Will FollowAdAge

Sources: Twitter Ad Platform Quite Google-Like – MediaPost

Display Ads Stimulate Search, Confirms Eyeblaster Study – MediaPost

Internet Trends

Social Networking In Matters Of Life And Death – MediaPost

Grogger: A New Platform That Lets You Crowdsource Your Blog’s ContentTechCrunch

E-Cards Are Dead… Except on Mother’s DayRWW

Time Spent on Social Networks up 82% Around the WorldBrianSolis

How Twitter in the Classroom is Boosting Student EngagementMashable

Facebook to Take 30% Cut of Developers’ Facebook Credits RevenuesMashable

Rachelle Maisner is an Interactive Producer for R&R Partners, and writes about social media at FiveFeetOfDynamite.com.


Social Marketing News 2/22/10

It’s back! Social Media News has been on hiatus for a couple weeks, as my client work (and spending time with my Valentine) always comes first- but I am getting back on track with this week’s update.

In the social media sphere, change happens in a blink of an eye. While I was on break from blogging a lot of big things happened in this space, most notably the release of Google Buzz. The buzz about Buzz is that it’s Google’s latest life-streaming social media portal. Like Twitter and Facebook, Buzz allows users to keep in touch with friends and by sharing status updates, links, photos, and more.

Is Buzz a formidable threat to Twitter and Facebook? Maybe, but probably not. Buzz is integrated with Google’s email platform Gmail, and I’m guessing Google thought that would be a good way to gain immediate adoption en masse. But for many internet users, email use is in decline as social media use continues to rise. If Google had released Buzz two or three years ago it could have gained real traction, but unfortunately many would-be early adopters have already abandoned their Gmail accounts in favor of Facebook messaging (which is moving towards a full webmail service, code named Project Titan).

Also while I was off the grid, I missed a couple of birthdaysFlickr and Facebook both turned six years old this month.  That’s a pretty long time in Internet years; do you think they’ll make it another six?

Google Buzz

If Google Wave Is The Future, Google Buzz Is The PresentTechCrunch

Google Buzz: What It Means for Twitter and FacebookMashable

Google Will Ask Buzz’s Early Adopters to Confirm Privacy ChoicesWired

Google Buzz May Help Its Rivals More Than ItselfMediaPost

Facebook

PayPal and Facebook Credits Will Play Nice After AllMashable

The Fun of Facebook MeasurementGilligan on Data

Facebook Moves Towards World — Not Just Social Networking – Domination -MediaPost

Social Media: Strategy

5 Ways Airlines and Hotels Can Drive Revenue with Social MediaMashable

HOW TO: Deal With Negative Feedback in Social MediaMashable

How Much Blog Would a Blogger Blog If a Blog Chucked Its Comments?MediaPost

Social Media: Consumer Electronics

Official Twitter App for BlackBerry Looks Really Good – Mashable

Fashion Show Goers Purchased Clothes Straight From the Runway Using a BlackBerry AppGizmodo

Motorola Backflip Will Be the First Android Phone on AT&TWired

Digital Advertising

Online Video Gets an Ad ExchangeAdAge

Live TV’s Alive as Ever, Boosted by Social MediaAdAge

Pre-Roll Video Ads Still Hated, Here to Stay – AdAge

Beyond the Badge: Big Media Brands Strike Foursquare DealsAdAge

Internet Trends

How Social Media Is Changing the Super Bowl – Mashable

Walmart Buys Vudu, Jumping Into Online Movie Rentals – Wired

School District Halts Webcam Surveillance – Wired

It’s Official: Google Can Sell Power Like a Utility – Wired

Checking In, Checking Out [a great article summing up the latest location-based mobile/social apps] - MediaPost

Rachelle Maisner is an Interactive Producer for R&R Partners, and  writes about social media at FiveFeetOfDynamite.com.

Social Marketing News 2/1/10

Apple’s iPad was the biggest news last week, drawing attention from every corner of the web. Within minutes of the announcement, hype turned into hysterics as the jokes started pouring in. Apparently #iTampon was the third most trending topic that evening. Many see the Maxi- I mean iPad as a huge threat to existing eBooks like the Kindle. I’m not so sure about that. Yes the iPad has a full color LED display, but one very important feature of a true eBook is eInk. This is a low res, black and white display with a low refresh rate that reduces eye strain, making the screen more like reading printed paper. To me the iPad is like a glossy magazine, but the Kindle is like a simple black and white novel. The bookworms that consume the most eBook content are going to stick with Kindle, and the iPad will appeal to people looking for a Netbook first, eBook second.

Interested in measuring ROI from your Facebook efforts? That’s about to become a little easier when Facebook rolls out its new conversion tracking tool. Facebook announced the upcoming feature at last week’s OMMA Social event in San Francisco. MediaPost embedded video from the discussion on this article.

Proctor & Gamble is officially in favor of social media marketing, embracing Facebook in particular and encouraging its brands to do the same. I found it interesting that in the article reporting on this topic, AdAge felt it was necessary to quote Ted McConnell, general manager-interactive marketing and innovation for P&G, with contradictory remarks from 2008. This one caught my eye:

“Who said this is media?” he said. “Media is something you can buy and sell. Media contains inventory. Media contains blank spaces. Consumers weren’t trying to generate media. They were trying to talk to somebody. So it just seems a bit arrogant. … We hijack their own conversations, their own thoughts and feelings, and try to monetize it.”

With this quote AdAge is perhaps trying to demonstrate a riff in P&G’s ranks, though the remarks were said over a year ago and I have the suspicion that it may have been out of context. Whether McConnell supports social media marketing or not, this is a great quote with a lot of truth behind it. We can’t treat social media as advertising, it’s an entirely different kind of game. Ignite’s Jim Tobin was on the same wavelength in a recent Web Trends episode when he said, ”The web is the worst place in the world for interrupting people.”  I couldn’t agree more.

Facebook

P&G Embraces Facebook as Big Part of Its Marketing PlanAdAge

Facebook Now Has Yahoo In Its Sites, Already Bigger In Pageviews (ComScore)Tech Crunch

Facebook Develops Conversion Tracking Tool: What’s A Fan Worth? – MediaPost

Why Your Boss Hates FacebookReadWriteWeb

Baby Boomers and Seniors Are Flocking to Facebook [STATS]Mashable

Foursquare

Does Foursquare Have A Douchebag Problem? - Tech Crunch

Will Foursquare’s Users Say ‘Bravo’ for Bravo?ReadWriteWeb

Social Media: Strategy

Web Trends Talks Social Media Marketing with Jim Tobin [VIDEO] - Ignite Social Media

MediaPost’s OMMA Social SF 2010 [VIDEO] - MediaPost

Social Media: Consumer Electronics

Apple IPad Charges at Kindle and NetbooksAdAge

Apple vs. Amazon: The Great E-book War Has Already BegunMashable

Firefox for Mobile Makes Its DebutMashable

AT&T Will Spend $2 Billion To Improve Wireless NetworkMashable

Digital Advertising

Study: Consumers Are Not Annoyed by Ads on FacebookAdAge

Why Most Digital Ads Still Fail to WorkAdAge

Internet Trends

Apple’s Tablet and the New Splintered WebAdAge

Proof the Splinternet is realGroundswell

Google Exec: We’re Here to Help NewspapersAdAge

Yahoo and the AP Reach a New Deal – But What About Google?ReadWriteWeb

Rachelle Maisner is an Interactive Producer for R&R Partners, and  writes about social media at FiveFeetOfDynamite.com.

Social Marketing News 1/26/10

I’ve made a change to SMN that I hope will be helpful to you. Instead of listing news articles by source, I’ve listed this week’s set by topic. This should help bring a little more context to the list, and allow you to skim the headlines faster to find the news that most interests you. And as a bonus, it will improve my blog’s SEO. I would love to hear your feedback, let me know if this is better.

A pizza shop in New York has discovered how to generate a lot of social media buzz and sell more pizzas from it, without having any corporate presence in social media. Read about Crocodile Lounge and their strategy here. The key is to craft a compelling story that people will want to share. I’m sure you’ve heard this before, but if you want social media to work for you, offer something of value.

Be sure to check your Twitter stream this Wednesday, as rumors have been swirling that Apple will officially announce the iSlate tablet, or possibly the iPhone OS 4.0. Other rumors have claimed that Apple will end its exclusivity with AT&T for the iPhone, and make the announcement at this event. The invitation-only Apple event is said to be held in San Francisco at the Yerba Buena Center for the Arts this Wednesday at 10am pacific.

I love the Intel ads. But I love Intel’s “Value Point System” even more. Developed with media agency OMD, Intel has developed a points system for website interactions that allows it to measure the effectiveness of its advertising.  This is web marketing genius, read about it here.

Twitter

Marketers’ Use of Twitter Goes Beyond Just TweetingBrandweek

The Twitter Suggested Users List Is Dead: Great News for Mainstream Users - ReadWriteWeb

Twitter Launches Location-Based Trending TopicsMashable

Bill Gates Surpasses 100,000 Twitter Followers in 8 HoursMashable

Seesmic Look Tries to Take Twitter to the MassesMashable

Social Media: Strategy

Crocodiles and Free PizzaDaily Sense

The K-factor Lesson: How Social Ecosystems Grow (Or Not) - Social Computing Journal

The New Social Gurus - Brandweek

4 Ways Social Media Budgets will Move in 2010Ignite Social Media

Clorox Seeking Attorney to Oversee Social-Media ProgramsAd Age

Facebook Starts Rolling Out Post Insights – Mashable

Social Media: Consumer Electronics

Apple ‘Tablets’ Sniffed by Analytics Are More Likely iPhones Wired

R.I.P. iPhone ExclusivityPC World

Apple’s Secret Cloud Strategy And Why Lala Is CriticalTechCrunch

iPhone Coming to All U.S. Carriers? [REPORT]Mashable

Digital Advertising

Inside Intel’s Effectiveness System for Web MarketingAd Age

Double Fusion Brings Ads to PlayStaion 3Brandweek

Internet Trends

Life after Windows: What happens to tech if Microsoft diesYahoo! News

Why is Google Afraid of Facebook? Because Social Networking Could Soon Pass SearchReadWriteWeb

The Era of Location-as-Platform Has ArrivedReadWriteWeb

Search Engine Usage Soared in 2009PC World

Study: Mobile Web Beats Mobile AppMedia Post

Bing, Google, And The Enigmatic T2: The Race For A Complete Semantic Search EngineTechCrunch

Study: Internet radio reaching 32% of households, e-readers are hotCrunchGear

Social Marketing News 1/19/10

What will Google and Apple go head-to-head on next? I think it’s going to be geographically sensitive ads. Apple submitted a patent which details how the iPhone could potentially pick up location-aware ads and apps for immediate and automatic download. Google was awarded a patent which teases real-time digital ads overlain on billboards and signs seen from Google Maps street view.  It’s really interesting that news of these patents got picked up by the media in the same week.

Another thought to ponder is what does local, on-the-go mobile advertising mean for the likes of Yelp, Foursquare and Gowalla? Will one of these location-based social networking portals discover a new revenue model in location-based advertising?  Maybe, maybe not. Leave a comment and tell me what you think. Each day, we’re moving closer to having our digital content on any screen, at any time, at any place. Marketers need to keep that in mind.

Many bloggers and industry analysts have pointed to how our society uses social media in a time of crisis.  Haiti, of course, has seen a huge reaction in social media- the devastating loss and suffering has touched people from around the world. Like most people, I’m sure, I first heard of the news through my social media channels. And through social media, the Red Cross has raised an astounding $5 Million towards their rescue effort in Haiti. Below is a special section about the reaction to Haiti in social media.

Haiti & Social Media

The Earthquake in Haiti, Social Media, and Me: A Personal Reflection (Ad Age)

Red Cross Raises $5,000,000+ for Haiti Through Text Message Campaign (Mashable)

President Obama Finally Tweets – For Haiti – In Third Person (TechCrunch)

Haiti Earthquake Disaster: Google Earth, Online-Map Makers, Texts “Absolutely Crucial” (Fast Company)

Tweak the Tweet: New Twitter Hashtag Syntax for Sharing Information During Catastrophes (Read Write Web)

Mashable

Why Social Media Isn’t for Everyone

Local Faceoff: Yelp vs. Foursquare vs. Gowalla

Tech Crunch

YouTube Helps Vevo Overtake MySpace Music In The U.S. (Plus, Top Ten Music Properties)

Fast Company

iPhones Might Get Automatic Location-Aware Ads

Ads in Google Maps Street View: A Sign of Things to Come

Channel Web

Facebook Offers Free McAfee Software To Users

Google Docs Play Intensifies Cloud Storage Competition

Yahoo! News

P&G floats selling products on its own website

Apple may wipe slate clean for new tablet computer

Read Write Web

Google Plans to Upgrade Old Billboards in Street View

Twitter’s Growth Slows Dramatically

Blogs and Other News Sources

Google Docs gets file uploading, but no direct desktop sync (Ars Technica)

Netflix on Wii Won’t Challenge Microsoft, Sony (PC World)

Google Wakes: Dreams of Internet openness in China appear to be a fantasy (Forbes.com)

Google begins replying to more Nexus One complaints (Computer World)

That’s not a phone charger, that’s a computer.

Take a look at the computer you’re using. Imagine what it would look like if you took away all the peripherals- the monitor, the keyboard, the mouse if you’re using one. The computer doesn’t need those things to run, that stuff is just for the humans. Also take away the CD/DVD drive, the USB toys you have plugged in and all the cables. What you have left is the CPU, the Central Processing Unit. Now imagine squeezing that CPU with your hands to make it as tiny as possible. Mold it into a neat little box. Behold, this is the Plug Computer.

Marvell Technology Group Ltd. is a company in the business of digital storage, communications, and consumer silicon solutions. They’ve come up with something so revolutionary, they’re not even sure just how much it might change the world. Marvell debuted the new Plug Computer 3.0 this week at the International Consumer Electronic Show. I almost can’t wrap my head around this device:

It’s tiny. The picture above is pretty close to actual size.

It’s energy efficient. Most computers consume between 95-650 watts. The Plug Computer is only 3 watts.

It’s powerful. 2.0 GHz of processing power. Yowza.

It’s roomy. 2GB of flash memory for storage and 1GB of system memory.

And it’s cheap. The Plug Computer 3.0 isn’t ready for the consumer market just yet, but it should retail for around $49 per unit. (You can buy a SheevaPlug right now for $99.)

Ok, so what. It’s a computer processor that I can plug into my wall like a night light. There’s no screen, and no buttons. Why would anyone want this thing?

This is the kind of product at CES that I might have completely missed. If it wasn’t for Guy Kawasaki sitting on the panel at the Plug Computing Pavilion, I probably wouldn’t even make it over to the Marvell booth. It’s easy to be seduced by the likes of the Intel booth, or the cool helicopter Drone controlled by an iPhone. The Plug Computer isn’t much to look at, but I now realize its potential is quite astounding.

From left to right: Guy Kawasaki, Rob Enderle, Jon Van Bronkhorst, Marek Mokryn, and moderator Paul O’Donovan

Why the Plug Computer matters

Panelist Jon Van Bronkhorst said at the conference, “Storage is the root of everything we do.” Yes, of course the Executive Director of Product Marketing for Seagate would say that, but he’s right. Over the years, the majority of us have come to rely on computers to store everything from family photos to banking statements. Computers have become the most important medium for keeping record of our lives.

But for a lot of people, our most important computer files are stored away on a home computer. This makes it really difficult, if not impossible for some, to access those files while being away from home. And even when you are home, those files are susceptible to damage or permanent loss if anything were to happen to the hard drive.

There’s no reason the average consumer would buy a Plug Computer right now. What Marvell has created is essentially a blank slate. It’s a platform that other developers and programmers can build from. Software is really going to be the driving force for the Plug Computer’s wide-scale adoption. Can you imagine what the iPhone would be without Apps? “Paperweight” comes to mind.

At the panel discussion, Guy Kawasaki reflected on what it means to be an Apple Evangelist, and how the Plug Computer is designed with the same spirit of innovation and commitment to developers. “If you give engineers a really rich platform, the tools, and the marketing promise… you’ll be amazed at what they create,” he said.

An alternative to the Cloud

“We like to call it your personal cloud,” said Bronkhorst. The Plug Computer can be used as a simple and cheap personal home server, giving you secure access to any of your files 24/7. All it takes it just plugging it into the wall.

The Plug Computer will appear as a mountable drive from your laptop, just like a USB flash drive or a camera does. It’s an “always on” device, and it can be password protected. It uses Ethernet and Bluetooth to connect to other computing devices, serving both data and applications, and its accessible from the internet. The Plug Computer runs on Linux, the most popular open source operating system.

With this device, a personal server environment can be a reality for common computer users. Marek Mokryn, a marketing director for Marvell, was also part of the panel, “Imagine what if most servers are not in the web, but in the home?”  Mokryn explained that the Plug Computer can be the means for a content delivery network to your home, a center for all multimedia and connect to many common devices like the iPhone and Sony PS3.

And impressively, a network of Plug Computers is completely scalable. You can have one, ten, even hundreds of Plug Computers working in unison. The processing power and storage capacity increases incrementally with each additional unit. It is completely feasible to build a supercomputer right your own home, if you really wanted that.

More than just storage & web accessibility

“This is the tip of the iceberg,” said Rob Enderle, principal analyst at The Enderle Group. Enderle pointed out that before the Plug Computer, processors and memory had been expensive. Now that cost isn’t a limiting factor, there’s really no telling what developers can create with this platform. Enderle believes that the Plug Computer can manifest very practical solutions for home automation, automobiles, health, safety, entertainment and beyond.

Imagine that the computer in your refrigerator communicates with your plug network and sends you an alert on your mobile phone that you’re out of milk when you’re near a grocery store.  Or perhaps a small computer on your mountain bike detects that you’ve had a serious fall, and it connects to the plug network to alert your doctor and calls 911.

The capabilities of the Plug Computer are only limited to the developers’ imagination. Marvell had produced a website,PlugComputer.org, which houses the Plug Wiki and Plug Forum and serve as informational resources for developers.

Social Marketing News 01-11-10

CES-Logo_82

Nerdy fact, today’s date is a palindrome. Ok, moving on.

The Consumer Electronics Show (CES) is the yearly international tradeshow of the Consumer Electronics Associationheld every January right here in Las Vegas. It’s a pantheon of gadgets, computers, cameras, phones, TV’s, network technology and everything in between. At this year’s event more than 2,500 technology companies introduced over 20,000 new products, drawing 120,000 industry professionals from around the world. With more than 5,000 reporters, analysts and bloggers in attendence, the web is flooded with news coverage. If you have some time, explore social.cesweb.org, CES’s own social media aggregator.

With so much coming out of CES, this could have been a really long post. But it’s not going to be. Despite all the cool things I saw and heard from CES- 3D TV’sa camera with a social sharing toola toy helicopter that you can control with an iPhonea phone with a built-in digital protector… there’s no way I can feature all the important, new and geeky toys that relate to social media. It’s just overload. More and more, our everyday consumer electronics are becoming more social. Check out how MoSoNex is bringing your favorite social networking sites directly to your TV- this company was named Honoree for the Best of Innovations 2010 Design and Engineering in the category of social networks at CES.

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Freebie Twitter Listening Tools

CES-Logo_82

Gotta love freebies. Thursday, I started off my first day at the Consumer Electronics Show by attending a free session called “The Twitter Revolution: How The Real-Time Web is Changing the CE Landscape.” Steve Broback, founder of a social media agency called the Parnassus Group, was one of the speakers and shared some of his favorite freebie Twitter tools during the session. Here’s a recap of his recommendations:

search.twitter.com

This is square one. If you’ve never tried any listening tools, start with Twitter Search. Twitter Search can help reveal the current topics around your product, brand, industry, competitors, etc. It can also give you an initial look into consumer sentiment. Dave Taylor, who was another speaker on the panel, suggested combinations of queries that included, “I hate” or “I love”. There’s wealth of consumer research just at your finger tips with the humble Twitter Search.

TweetBeep.com

This is the Google Alerts of Twitter. TweetBeep allows you to get email alerts of keyword mentions on Twitter, every hour. TweetBeep also offers a premium version which allows you to get alerts every 15 minutes.

Trendistic.com

Trending Topics on Twitter.com are the top ten most mentioned words/phrases on Twitter in real-time. Trendistic is cool because it provides more information on the current Trending Topics, and it also allows you to search terms and view trend graphs for those terms, up to 180 days if you register.

PeopleBrowsr.com

This is a new one to me. It appears to be a Twitter management tool, like Hootsuite and Seesmic and Tweetdeck, but on a whole new level. I’ll have to play with this for a bit before I can really say much about it- but on the surface is looks very robust. If you’re a PeopleBrowsr user, leave a comment and tell me what you think.

Cloud.li

Broback called this “the cool Twitter tool that nobody knows about.” It’s a simple website that will create Twitter word clouds around your search terms, and will allow you to click on those terms to dive deeper. This is a good site for discovery.

BackTweets.com

All of the tools mentioned so far, Broback explained, have something in common. They are based on keywords. This last Twitter tool is different. BackTweets will allow you to enter in a web address and find Tweets that link to that address. This is really cool. It will show you the most recent tweets that have tweeted a given URL, and it even counts the short links like bit.ly and tinyurl.

Hope some of these can be useful to you. There’s so much you can learn about your customers by just spending a little time online and digging through Twitter. Happy hunting, I’m off to another great day at CES!

Social Marketing News 1/4/10

Welcome to the year “twenty ten!” Make sure you start the year off right by reading this article about the grammatically correct way of saying “2010.” Or, check out www.TwentyNot2000.com

In this first edition of Social Marketing News, I want to talk about a growing fad called FourSquare. The user base of FourSquare pales in comparison to say Twitter, but I’ve touched on the geo-location social networking service in a few blog posts (the first one in my 9/11/09 post), and I believe it’s definitely worth taking notice.  FourSquare allows registered uses to “check-in” at restaurants and retail establishments, or any place that has a physical address, and the service will allow users to keep track of their history and the whereabouts of their friends. Currently, apps are available for iPhone, Android, and now PalmPre.  The user with the most check-ins will become the “Mayor” of that establishment, a designation that holds little value other than bragging rights.

Restaurants hip to social marketing are now exploring FourSquare promotions, such as giving discounts to their Mayors. Today, yours truly has been crowned the Mayor of Dunkin’ Donuts, and here’s hoping I can get a free coffee out of it! FourSquare promos can be used as a free distribution channel for coupons and discounts, and also spur competition between potential Mayors- who are probably your biggest local brand advocates.

Remember when I mentioned Google Caffeine way back in an August blog post? Probably not, so here’s a refresher. Google has been working on “secret project” called Google Caffeine to update how Google finds content on the web by improving the search algorithms. Though the average user won’t notice a huge difference, it’s important to note because it does change how Google indexes news and social media. Read more at TechCrunch here.

I’m an AT&T customer, and I hate AT&T. So I’m very pleased to share this snippet of AT&T’s folly in social media during the brief hours iPhones were unavailable on the AT&T website:

Something worth noting is AT&T has a responsive, stellar public relations team that uses a Twitter account, a YouTube channel and a Facebook page to interact with the media and consumers. The story could’ve been defused in a matter of minutes with a clear, believable explanation. Instead, AT&T used its PR to respond with an empty statement, leaving the world guessing the reasons for the suspension of iPhone sales in New York.

Read the full article– AT&T: The Communications Company That Failed to Communicate in 2009.

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Social Marketing News 12/28/09

Welcome to the end-of-the-year edition of Social Marketing News! Below you’ll find lots of links for reviews of 2009 and predictions for 2010.  These are just some of the ones that I believe are important- you can find many more at just about any news site that covers social media. Some bloggers say 2009 was the year of Social, others say 2010 will claim that title.  Either way, this is an exciting time for social media, and the new year promises to bring a lot of innovation and change.

With all of the new technologies and innovations that have been crafted for analyzing social media to date, this Ad Age article points out a simple but often over-looked metric: the shared link. Link tracking can reveal what is the most desired content of your website, who are your biggest brand advocates in social media, and what informational channels are the most influential. Here’s an eye-opener from the article:

While verticals and brands vary, upward of 20% of traffic to many websites now arrives via shared link, and this traffic is growing and valuable. Indeed, the shared link is emerging as the essential unit of measure, the increasingly relevant currency.

Just to touch on some of the biggest news this week: the FTC is investigating the Google/AdMob deal, the Apple tablet is rumored to debut in January, Pepsi has decided to fund a social media campaign instead of advertising in the SuperBowl,  and for the first time ever, sales of eBooks surpassed real books.

Happy New Year!

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