Archive for March, 2010

“Bags Fly Free” Gets ‘Em On Board

I was not surprised to see the new report out from the U.S. Bureau of Transportation Statistics which shows Southwest Airlines carried more passengers in 2009 than any other airline. And at a time when total passenger count was down 5.3 percent, Southwest only lost 0.6% last year.

Not only does Southwest lead in number of passengers, it also leads in advertising spending in the travel industry.

So over the last few months, whenever the conversation has turned to “advertising, the economy and what now?” I’ve been asking people this question: “Which airline is doing the most advertising right now?”

 Every single person said “Southwest Airlines.” And when I asked “what did the ad talk about?” Most repeated “Bags fly free.”

 I have used that point to talk about savvy companies that seize opportunities and grow market share even in the toughest of times. Southwest’s CEO says his company recently picked-up 1% marketshare while increasing its ad spend for the “Bags fly free” campaign.

As always with companies that excel, their success is multi-layered and marketing is just part of the equation. I’m guessing Southwest was able to hold-off on charging for bags because the airline traditionally has had some of the strongest financials in the industry.

 Of course Southwest continues to keep customers returning with its legendary customer service and low airfares.

 But back to the “Bags fly free” campaign.  Truth is, if you look a little deeper Southwest is finding a way to collect extra fees from its earlybird check-in, a new pet fare, an unaccompanied minor fee and excess and overweight bag fees.

Still Southwest is framing the consumer conversation by absolutely hammering the competition on the “bags fly free” point of differentiation.

 Another airline is finally firing back, as you’ll see in this write-up of how discount airline Airtrans (which ranks 8th on the 2009 passengers carried list) and Southwest are taking potshots at each other. Watch the spots, you’ll get a chuckle.

But in the end “Bags fly free” certainly pushes all the right buttons and passengers are literally lining up to get on board.

Social Marketing News 3/29/10

It’s iPad Week. The new Apple tablet will begin shipping this week, and iPad has been at the center of a media frenzy. The articles below are what I found most interesting in iPad news, including speculation about Apple’s mobile advertising platform called iAd, and rumors that Best Buy will stock the iPad later this week (if only a very small supply of them…).

In early February, Google announced a new endeavor to build an experimental fiber network and asked state, county and city officials across the US to respond to a RFI to be a part of the program. The selected communities would be eligible to become partners with Google in building the new broadband network. Everyday citizens were invited to participate by nominating their community for consideration. The deadline for responses was last Friday, and Google announced this week that they received over 1,100 official applications.  You can learn more about the project at Google Fiber for Communities.

Just when you thought you knew all the ins and outs of Facebook, Facebook changes something. This week, Facebook sent a memo to advertisers that “Become A Fan” will change to “Like” within Facebook ads and Fan Pages. The decision to change apparently comes from data testing “Like” buttons against “Become A Fan” buttons within Facebook ad units, in which users were twice as likely to click on the former. When this goes into effect, users that click “Like” on a Facebook ad will become a Fan of that advertiser’s Page and receive News Feed updates. There could be a very large backlash from users on this change (after all, there’s always some kind of backlash when anything changes on Facebook.) The question is, will users blame Facebook, or blame the advertisers?  See the memo from Facebook, or read this article from RWW.

iPad Week

MTV Developing ‘Co-Viewing’ Apps for the iPadAdAge

iPad Out to Prove Itself as Gaming Platform, but Will Users Play Along?AdAge

iPad App Store Preview Leaks: App CoverFlowFast Company

Apple posts up iPad Guided Tours… lots of Guided ToursEngadget

Best Buy’s iPad supply: 15 per storeCNNMoney.com

Apple’s iAd Could Bite a Chunk Out of Google’s Mobile Ad Business – Fast Company

Social Media: Strategy

Viral Complexity (a review of ROI from 2009′s most viral videos) – Brandweek

Social Media Boosts E-Mail MarketingBrandweek

Lessons From Leno and Twitter Bombers: 3 Rules for Next-Gen MarketingFast Company

The Two Most Important Questions in Social Media MarketingIgnite Social Media

Social Media: Consumer Electronics

This Is What Cars Might Look Like On Your Next KindleGizmodo

Android Devices Crave Google’s Attention - Wired

CTIA End-of-Convention Roundup: Android, 4G, and Even More AndroidFast Company

LinkedIn for BlackBerry Released [SCREENSHOTS]Mashable

Digital Advertising

What Type Of Social Media Ads Are The Most Effective?MediaPost

Apple’s iAd Could Bite a Chunk Out of Google’s Mobile Ad BusinessFast Company

Do You Like Us Or Like Like Us? “Become A Fan” Changing To “Like” On FacebookRWW

Internet Trends

Facebook Will Rule the Web During the Next DecadeAdAge

Google Receives More Than 1,100 Official Applications for Fiber Broadband NetworkFast Company

Gowalla + Foursquare + Brightkite + Yelp + Google Maps=Checkin ManiaFast Company

Rachelle Maisner is an Interactive Producer for R&R Partners, and writes about social media at FiveFeetOfDynamite.com.

Monday Inspiration

Guest curator – Eunie Jung, Senior Art Director, R&R Partners

For Friday’s meeting, our new SAD showed us some fun stuff from around the Web.

Some fun sites:

I really like the new IBM campaign as The Mill speaks to the importance of harnessing data. Visually, the graphics were simple and consistent to the look and feel of the brand.

You gotta love origami. Awesome German short film, “papierkrieg,” by Matthias Bäuerle.

Beautiful campaign work for the launch of Colgate 360 Sonic Power associated with the baseline “333 blows a second.” Photography by James Day.

Buick is trying to do new things. Only on the online space can you experience the new design and beauty of the 2010 Buick lineup.

Gotta love UNIQLO. Not everything needs to be glossy.

SUPER FUN. Become a fan.

Produce your own electronic music. Hobnox it!

Find innovative ways to shop for posters and/or create your own. Gotta love them for trying: Can-vas.

Bridge the gap between design and advertising. This is real art.

Fun and intuitive navigation. See the photos in full size. FINALLY!

Love the content, love the music, love the side scroll navigation.  :)

http://www.orbasquara.com/

Fun way to present work in a “timeline” navigation.

Oscar 2010, best short animated film … using logos. Super long … super boring, but the idea was pretty cool.  :)

Fireflies: Work from the geeks at MIT. I really like!

No longer a prototype … finally, its about time. Window>Balcony

Reason to buy the iPad. VIV Mag Interactive Spread

I’m a pistilli roman…. What are you? (This is an oldie, but a goodie.)

I heart type + dogs. :)

Interesting way to showcase books on a site. Maciej Buszewicz’s Book Design Studio, Graphic Art Department.

I love pop-ups. Especially inside restrooms. :)

Animated GIFs: Paranoia about nonstop design.

Another oldie, but a goodie. Got milk?

Social Marketing News 3/22/10

I read about a really interesting study reported by ReadWriteWeb about influence and the number of followers you have on Twitter.  Per the research findings, the number of followers you have on Twitter is an almost completely irrelevant metric for measuring influence. Read the RWW recap here, and see the actual report here.

Facebook hasn’t formally announce this yet, but the company has began to send weekly emailed reports on Facebook page metrics to their respective page admins. These reports include only metrics that are currently available to admins, so the weekly reports serve more as reporting summaries than anything else. Read more about this story at MediaPost.

Apple began to accept pre-orders for the iPad last Friday, with the promise that the first iPads will be arriving in the first week of April.  Rumor has it that over a hundred thousand  iPads have been pre-ordered, and some are speculating that more iPads will be sold in the first three months than iPhones sold in its debut. With all the attention the iPad is drawing, some are wondering if an iPad Killer is emerging… could it come from Palm? Or from HP?

YouTube and Viacom are in the mists of a copyright lawsuit, which has revealed a few embarrassing details about both companies in recently unsealed court filings.  Among other interesting tid bits, Viacom had tried to buy YouTube just before Google’s acquisition was finalized. Read more of the story here.

Social Media: Strategy

Will B2B Companies Embrace Social Media in 2010?MediaPost

10 Essential Social Media Tips for B2B MarketersMashable

Making Social Media Connections, Budgets and ROI – MediaPost

The Million Follower Fallacy: Audience Size Doesn’t Prove Influence on TwitterRWW

PCH Unveils Sweepstakes Social Media Service For All – MediaPost

Facebook Starts Weekly Email Reports For Page Administrators – MediaPost

5 Things You Need to Know About Location-Based Social Media Mashable

Social Media: Consumer Electronics

Palm’s phone sales slump and its stock divesAssociated Press

Smartphones not enough for carriers at CTIAReuters

‘iPad Killer’ May be Palm’s Last HopePC World

Digital Advertising

iPad subscriptions could boost mag circulationAssociated Press

Google: Dynamic Data And Social Features Can Save Display Ads – MediaPost

Google Maps Test Ads in AustraliaMashable

Internet Trends

WordPress Guns for Web Content Management DutiesPC World

Facebook News Readers More Loyal Than GooglersNews Factor

Nintendo’s Miyamoto wants Wii in schoolsTG Daily

Google Bringing The Web To TV? – MediaPost

Foursquare Adds Almost 100,000 Users in 10 DaysMashable

Internet Law

Viacom, YouTube air dirty laundry in legal battleAssociated Press

The juicy details behind the Viacom-YouTube lawsuitUSA Today

When Your Trademark Becomes the Key to Your Competitor’s Internet Ad – MediaPost

Google May Leave China on April 10Mashable

Rachelle Maisner is an Interactive Producer for R&R Partners, and writes about social media at FiveFeetOfDynamite.com.


Social Marketing News 3-15-10

Sigh. Guess what mega-huge interactive conference is happening right now in Austin? SXSW. Guess who didn’t get to go? Me… a social media blogger that blogs weekly on social media news, and I couldn’t be at the single most important interactive conference of the year. Yeah… It’s ok. At least I can pretend #fakesxsw.

(That’s “South By Southwest” for those of you who do not speak geek.)

Big News from SXSW

Universal Check-in App Confirmed: Brightkite’s Stealth Service - RWW

Big Changes Are Coming to Digg: More Power to Publishers, Less Power to Top DiggersRWW

Twitter’s New “At Anywhere” Platform Allows For Deeper Integration Into Third Party SitesTechCrunch

Sneak Peek: Rhapsody’s Upcoming iPhone AppWired

SXSW: Pandora in the Car Could Kill SiriusPC World

Foursquare and Rival Geo-Location Games Find Lots of Love at SXSWDailyFinance

SXSW Feeds

CMS Wire SXSW News and Articles

Wired SXSW News

Mashable SXSWi

Social Media: Strategy

9 Killer Tips for Location-Based MarketingMashable

Exploring Why Social Business Will Drive 21st Century EnterprisesSocial Computing Journal

4 Ways to Effectively Use Social Media as a CatalystMashable

Why User Competency Matters in Social DesignMashable

Social Media: Consumer Electronics

More Droids Sold In First 74 Days Than iPhones – Nexus One Sales Very SlowTechCrunch

PayPal Launches Revamped iPhone App, Teams With Bump For Phone-Tapping Money Transfers - TechCrunch

Digital Advertising

LivingSocial Raises $25 Million to Take On GrouponMashable

Hitwise: Facebook Hits No. 1 In U.S. – MediaPost

What Kind of Brand Associates With Chatroulette?: French Connection Offers Shopping Spree to Winner Who Hooks Up Using the Webcam Chat RoomAdAge

Twitter Expected To Take The Wraps Off Its Advertising Platform Today – TechCrunch

Internet Trends

How Twitter and Facebook Make Us More ProductiveWired

A Short (and Personal) History of Social Media: Why It’s Important to Consider the Boring Basics That Keep Things SustainableAdAge

Why Wikipedia Should Be Trusted As A Breaking News Source - RWW

5 Ways to Use Google Wave for BusinessMashable

Foursquare Hits 347,000 Checkins in a DayMashable

Reuters to Journalists: Don’t Break News on TwitterMashable

Rachelle Maisner is an Interactive Producer for R&R Partners, and writes about social media at FiveFeetOfDynamite.com.

Monday Inspiration

Here is what we talked about in this week’s creative meeting. I hope it inspires. Enjoy.

Fantastic new product at the Farmer’s Market shows just how disgusting ocean pollution really is, especially when it ends up where we live.

Star Wars is having an incredible revival from Adidas Shoes to Star Wars Strippers. Brings new meaning to the light saber.

We were in this Zappos pitch. Even though it kills me, I like this. It shows their culture and service.

Captain Kirk has his own social networking site. And the biggest surprise is, it’s really Shatner.

The new face of Chiquita Bananas or should I say new faces?

Interesting blog with some great information on murderers, right-wingers and lots of other stuff that keeps the world spinning round.

Again, paper comes to life. Makes we want to grab the Xacto.

Great tourism ads using expressive fonts.

Nicely designed video for UNICEF.

Tostitos Salsa goes outside the Vimeo box.

KLM seats are like floating on air. Having this pole up my butt for 14 hours might hurt a bit though.

Most of this stuff in the Panadol ads would give me a headache as well.

Simple but true Viagra party favor.

A quick lesson on how to report the news. And a funny one.

The old pull-the-tablecloth-off-the-table-without-breaking-the-dishes-using-a-motorcycle trick.

The best Walmart commercial I’ve ever seen.

A new Google reader that I like and actually understand. Unlike some of the other stuff from Google lately.

Austin is happening and you can watch.

That is this week’s fun. Until next time.

Are texts you send from your work phone private?

The U.S. Supreme Court will hear an important case April 14 about whether public employees have an expectation of privacy concerning text messages they send with company cell/Smartphones.

If the U.S. Supreme Court concludes that text messages sent by public employees on their work phones are considered private, the implications are as follows:

o There will be new questions about the liability of public employers for communications sent by their employees.

o Public employers could choose to disable the texting feature of their employees’ phones to prevent inappropriate messages or disclosure of company information.

o Texting outside the office by nonexempt employees could add time to their workday potentially entitling them to overtime compensation.

Private employers will be watching this decision closely as well. All employers should focus on creating, communicating and consistently following clear electronic monitoring policies. If the company believes that employees should not have a reasonable expectation of privacy, this should be clearly communicated in a formal, written policy.

A world of Hurt

I know the Academy Awards isn’t a popularity contest, but I hated seeing The Hurt Locker win best picture. Hated it with a seething hatred that kept me up all night, and sleeplessness hasn’t done much to improve my mood today.

Advertising award shows are to blame.

You see, no matter what the Academy says, Avatar was this year’s best picture. Think what you will about Avatar’s story being cliché, its dialogue hackneyed and its acting wooden. You’re probably right, but you know what, who cares? Avatar isn’t about nuanced plotlines and performances. It’s a special-effects spectacular – almost three hours of digital 3-D wizardry that created a world unlike anything seen on the big screen before and that let audiences tromp through that world in ways they never imagined.

Avatar worked. Worked until it became the highest grossing film of all time, effectively rewriting the rulebook on 3-D and digital animation. That’s got to be worth something.
In contrast, The Hurt Locker is the lowest grossing Best Picture winner in history, with worldwide theater earnings of around $20 million, compared to Avatar’s $2.5 billion.
Of course, ticket sales don’t matter to the Academy. They’re judging “theatrical art,” and billings aren’t a barometer of Best Picture merit.

Advertising award show judges critique in pretty much the same way. They’re judging “advertising creativity,” so the most unique, shocking and entertaining ads usually take the top prizes, irrespective of the money those ads earned or lost for the companies that ran them.

That’s not necessarily a bad thing. Often, the most creative advertising is also the most effective, especially in this new age of social media. The ads that creatively capture the public’s attention get seen more, passed along more, and deliver more of a return on an advertiser’s investment.

However, open almost any award show-winner’s book, and you’ll find it chockablock with creative-but-ineffective (or creative-but-fictitious) advertising. Because of this fact, a growing number of advertising agencies are refusing to enter creative award shows. Granted, many of these agencies are refusing to enter for the same reason that the ugly kids in high school “refused” to go to the prom, but it’s still a trend.

There’s a popular, and utterly incorrect, saying in the ad industry that “It isn’t creative if it doesn’t sell.” Lots of creative ads don’t sell. A more accurate adage might be, “If it doesn’t sell, it isn’t advertising.”

Advertising is commercial. The purpose of advertising is to sell products, sell opinions and sell behaviors. If an ad doesn’t sell, it’s flawed at a fundamental level.

This year, I was behind the scenes at a local advertising awards show and watched a panel of judges debate the merits of two different advertising campaigns being considered for “Best of Show” honors. Both campaigns displayed excellent craftsmanship and creativity. Both captivated audiences in their own way, one with humor and the other with emotionally engaging stories. As the debate raged on, one judge mentioned how the emotionally engaging campaign meshed so well with the company’s Web site, which he visited earlier in his hotel room. Another judge agreed with him, having visited the Web site too. Then the judges all had an epiphany: If the one campaign was so compelling that the judges visited the company’s Web site after seeing the ads, maybe it should be the Best of Show. Faced with two “creative” advertising campaigns, maybe the one that sold its product better should win. Go figure.

Both Avatar and The Hurt Locker were commercial films. (The Hurt Locker isn’t art house). Both were artistically brilliant in their own way. However, one film’s “art” captivated the world, while the other’s art captivated critics.

I’m siding with the world on this one.

Golf Bag for Sale

I’ll begin with an admission. I was wrong. Last December, I posted an entry in this space predicting that most of Tiger Woods’ sponsors would stick with him through his troubles. The departures of AT&T, Accenture and Gatorade from Team Tiger prove that Nostradamus and the Amazing Kreskin have nothing to worry about from me.

Granted, I did say that the sponsors would hang in there if there weren’t a large number of further revelations. As we all know, there were. Still, color me wrong.

Which brings us to today. Tiger is back home in Orlando, working on his game. The extremely uncomfortable televised apology is behind him and whatever therapy he was involved in seems to be finished, at least for the time being. I have no idea what shape his marriage is in. It’s none of my business anyway. For me, and for golf fans everywhere, the question now is…when? When will he return to the PGA Tour? Jack Nicklaus says he’d be surprised if Tiger doesn’t play in the Masters, but that looks like speculation on his part. He doesn’t seem to have any inside information.

I hope he’s back for Augusta. But even if he isn’t, he has said that he will be back eventually. When that day comes, I believe some brands will have an opportunity – and a big decision to make. Tiger’s bag used to carry the AT&T logo. If you’re the CMO for Sprint or Verizon, do you make a deal to put your logo there in its place? Gatorade’s gone away. If you control Powerade’s marketing, do you approach the world’s No. 1 golfer about a relationship that will utilize him to stick it to your larger rival? Accenture’s ads now feature real wild animals instead of Tiger. Lots of people age 35-64 with financial portfolios that need managing still watch golf. Do you tie your brand to Tiger?

Before you say no, think about it for a minute. Chances are good you can get a deal for less than the previous guys were paying. And you can’t deny that Tiger’s return will draw some of the biggest audiences in televised golf history – at least for the first few events. Granted, the man’s star has lost a lot of its luster. He will probably never be revered in quite the same way he was before that November night.

But…

What if he comes back playing better than ever, with a renewed purpose and a fierce determination to show the world he’s still the boss inside the ropes? I think the chances are good given his competitive drive, laser focus and limitless skill. Remember, this is the guy who won the U.S. Open playing basically on one leg.

What if all the stuff he said he was going to do actually comes to pass? He straightens out his personal situation and approaches life – and golf – with a greater level of respect?

What if he wins two or three majors in the next 18 months, getting ever closer to Jack’s career record? Do you think he will be a pariah in most peoples’ eyes? I don’t. I’m not sure he is now, but that’s beside the point.

The point is, America, and American sports fans, love a comeback story. The fact that Kobe Bryant and Alex Rodriguez are now being cheered unconditionally by their fans illustrate our willingness to forgive and move on, especially when the biggest stars are involved.

If Tiger comes back in a big way, and manages to stay out of the National Enquirer while he’s doing it, then I believe he can again be a massive marketing force. Maybe not as strong as he once was, but still on a very short list of the world’s biggest. And those brands that stuck with him through the darks days – Nike, EA Sports – will not only receive a big bump but will also be seen as having been loyal to their guy in his time of need. They didn’t cut and run. A lot of sports fans will be impressed.

And if you’re Verizon or Powerade or any other brand willing to take the chance, you’ll be along for the ride too. Say he’s back on top in 2012. How many people will even remember that, back in 2009, he was a spokesman for AT&T and Gatorade? What was Kobe promoting in 2007 or A-Rod in 2008? I don’t remember either.

I think there’s a huge potential upside in taking a chance on Tiger now. Is there a downside? Of course there is. This thing could end up taking away his drive and turning him into just another Tour pro. His personal life could take another strange detour. He could give up the sport and enter a Buddhist monastery. All kinds of stuff could happen. Just look at the last four months. Who could have predicted any of that? But if it doesn’t and he does come back big, in two or three years you and your brand could be seen as the visionaries who took a risk back in 2010.

In marketing circles, you could be what Tiger once was in golf. A hero.

Social Marketing News 3/1/10

March 1st brought joy to many Facebook users, a date which marks the end of Facebook app Notifications. Apps on Facebook are no longer able to send updates via Notifications, which are now reserved mainly for friend activity. Find out what alternatives app developers now have at this Mashable article.

Twitter and YouTube are also rolling out new features. On Twitter, the new “Be Found On Twitter” feature allows users to opt-in to share their email address and/or phone number, making it easier for contacts to find them. For YouTube, it’s a massive redesign that will improve the user experience by adding a video queue feature and improved playlist design. The redesign also includes the release of an AutoPlay feature, which will allow YouTube to be consumed more like TV, allowing the user to sit back and just watch one video after another in a push model rather than the current pull model. Find out more about these releases under the New Features heading below.

Have you heard of Chatroulette?”  The latest fad of social media, Chatroulette is a video chat service which will randomly pair you to another video conferencing user. It’s a bare bones interface with minimalistic functionality- basically just two web cam windows and a chat room. The site connects users to complete strangers, there is no way to control who will pop up on the other side. Some believe that Chatroulette will become as popular as Twitter, though it’s not the first interactive video conferencing site, and probably won’t be the last.  I don’t think Chatroulette will be able to go mainstream without significant investment and added functionality. If the interest continues to increase, there’s a good chance that established social networking platforms like Facebook will adopt video conferencing as a new feature, which may kill Chatroulette before it has a chance to get out of the gate.

Want to know how your brand compares to your competitor in social media? Try uberVu CompareA freemium social media comparison tool, Compare is a new product from uberVu that performs a side-by-side comparison of two brands based on their social media performance. It could be considered overly simplistic for veteran social media analysts, but this a great tool for a quick snapshot of social media presence.

“Crowdsourcing” is a still a hip buzzword. Grogger is a new platform that allows you to crowdsource your blog content. Mash together the words “group” and “blog”, what do you get? A “Grog”! For people that believe two heads are better than one, Grogger is an appealing tool that allows a community of users to write, edit, and vote on blog content. For more details, read the TechCrunch review.

New Features

Be Found on Twitter: Connecting Our Dots in the Social GraphRWW

Twitter Comes To YahooPC World

YouTube Redesign Keeps You WatchingRWW

Facebook to Say Goodbye to App Notifications on March 1stMashable

Chatroulette

Did Chatroulette Just Launch the Interactive Video Conferencing Boom? - AdAge

Chatroulette, by the NumbersWSJ Digits

Social Media: Strategy

Most Super Bowl Ads Don’t Go ViralAdAge

Vitrue Adds Facebook ‘Wall Apps’ To Social Platform – MediaPost

Compare Social Media Performance Head-to-Head with uberVuMashable

Oh Yeah, Well I’m Going To Twitter You! – MediaPost

Social Media: Consumer Electronics

Scribd Makes Push Into MobileMediaPost

Consumers Are Pushing Up Sales of SmartphonesYahoo! News

Digital Advertising

Measure the Web Like TV and Brand Advertising Will FollowAdAge

Sources: Twitter Ad Platform Quite Google-Like – MediaPost

Display Ads Stimulate Search, Confirms Eyeblaster Study – MediaPost

Internet Trends

Social Networking In Matters Of Life And Death – MediaPost

Grogger: A New Platform That Lets You Crowdsource Your Blog’s ContentTechCrunch

E-Cards Are Dead… Except on Mother’s DayRWW

Time Spent on Social Networks up 82% Around the WorldBrianSolis

How Twitter in the Classroom is Boosting Student EngagementMashable

Facebook to Take 30% Cut of Developers’ Facebook Credits RevenuesMashable

Rachelle Maisner is an Interactive Producer for R&R Partners, and writes about social media at FiveFeetOfDynamite.com.