Did you see Toyota President and COO Jim Lentz’s full page, open letter to customers appearing in newspapers across the country today? Sure, he says he’s sorry right after he tells customers that for 50 years Toyota has provided safe, reliable and quality cars.
Yet, he acknowledged to Matt Lauer on the Today Show that Toyota has known about the sticking accelerator problem since October, 2009. So, for at least three months, Toyota has been dragging its feet trying to avoid a half-billion per month recall. Does that sound like a commitment to safety or to economic preservation?
Instead of trying to preserve market share and drive Toyota customers to dealerships where they can be up sold as they wait for a basic function of their cars to be repaired, Lentz should be providing specific information about how customers, and the rest of us, can keep ourselves safe. That may be impossible though.
We really have no idea how many Toyotas on the road right now are affected because those numbers have not been released. We just know that eight Toyota brands have been recalled and sales stopped on those models. Do you really think that everyone of those will be fixed? Next time you’re at a stop sign, take an extra hard look at the emblem closing in on you in your rear view mirror!
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