Archive for January, 2010

Freebie Twitter Listening Tools

CES-Logo_82

Gotta love freebies. Thursday, I started off my first day at the Consumer Electronics Show by attending a free session called “The Twitter Revolution: How The Real-Time Web is Changing the CE Landscape.” Steve Broback, founder of a social media agency called the Parnassus Group, was one of the speakers and shared some of his favorite freebie Twitter tools during the session. Here’s a recap of his recommendations:

search.twitter.com

This is square one. If you’ve never tried any listening tools, start with Twitter Search. Twitter Search can help reveal the current topics around your product, brand, industry, competitors, etc. It can also give you an initial look into consumer sentiment. Dave Taylor, who was another speaker on the panel, suggested combinations of queries that included, “I hate” or “I love”. There’s wealth of consumer research just at your finger tips with the humble Twitter Search.

TweetBeep.com

This is the Google Alerts of Twitter. TweetBeep allows you to get email alerts of keyword mentions on Twitter, every hour. TweetBeep also offers a premium version which allows you to get alerts every 15 minutes.

Trendistic.com

Trending Topics on Twitter.com are the top ten most mentioned words/phrases on Twitter in real-time. Trendistic is cool because it provides more information on the current Trending Topics, and it also allows you to search terms and view trend graphs for those terms, up to 180 days if you register.

PeopleBrowsr.com

This is a new one to me. It appears to be a Twitter management tool, like Hootsuite and Seesmic and Tweetdeck, but on a whole new level. I’ll have to play with this for a bit before I can really say much about it- but on the surface is looks very robust. If you’re a PeopleBrowsr user, leave a comment and tell me what you think.

Cloud.li

Broback called this “the cool Twitter tool that nobody knows about.” It’s a simple website that will create Twitter word clouds around your search terms, and will allow you to click on those terms to dive deeper. This is a good site for discovery.

BackTweets.com

All of the tools mentioned so far, Broback explained, have something in common. They are based on keywords. This last Twitter tool is different. BackTweets will allow you to enter in a web address and find Tweets that link to that address. This is really cool. It will show you the most recent tweets that have tweeted a given URL, and it even counts the short links like bit.ly and tinyurl.

Hope some of these can be useful to you. There’s so much you can learn about your customers by just spending a little time online and digging through Twitter. Happy hunting, I’m off to another great day at CES!

Friday Inspiration

Here are just a few of the things we discussed at today’s Creative Meeting. Enjoy.

This is one of the best interactive shows I’ve seen. I wish I was out there with those folks. Because I’m big like that. Big as a building. Bigger than life.

That crazy duck. They better not lose him. Although it would be pretty funny if he was hit by a golf ball or something.

I must say I am a fan of this KFC idea. Helping the community and doing some great non-traditional in the process.

This is one pair of Adidas I don’t have and the latest in Augmented Reality.

Pepsi is seeking great ideas to help communities with their Super Bowl money. This is very much like the idea we pitched a certain client.

FYI, you will still get arrested for taking one through security. But man they look tasty.

This is one great blog, Creepy Santas. And the kids are a little off too.

Old dirty mattresses prove that anything can be art.

Great way to make a point about public transportation or lack of.

This is simple and wonderful. Love it.

That new pizza better be good.

No, we didn’t do it. Yes, we do think there is a Vegas Obama.

That’s all for this week. Watch for my post on CES over the weekend. If you’re lucky you will be able to see me in 3D.

Social Marketing News 1/4/10

Welcome to the year “twenty ten!” Make sure you start the year off right by reading this article about the grammatically correct way of saying “2010.” Or, check out www.TwentyNot2000.com

In this first edition of Social Marketing News, I want to talk about a growing fad called FourSquare. The user base of FourSquare pales in comparison to say Twitter, but I’ve touched on the geo-location social networking service in a few blog posts (the first one in my 9/11/09 post), and I believe it’s definitely worth taking notice.  FourSquare allows registered uses to “check-in” at restaurants and retail establishments, or any place that has a physical address, and the service will allow users to keep track of their history and the whereabouts of their friends. Currently, apps are available for iPhone, Android, and now PalmPre.  The user with the most check-ins will become the “Mayor” of that establishment, a designation that holds little value other than bragging rights.

Restaurants hip to social marketing are now exploring FourSquare promotions, such as giving discounts to their Mayors. Today, yours truly has been crowned the Mayor of Dunkin’ Donuts, and here’s hoping I can get a free coffee out of it! FourSquare promos can be used as a free distribution channel for coupons and discounts, and also spur competition between potential Mayors- who are probably your biggest local brand advocates.

Remember when I mentioned Google Caffeine way back in an August blog post? Probably not, so here’s a refresher. Google has been working on “secret project” called Google Caffeine to update how Google finds content on the web by improving the search algorithms. Though the average user won’t notice a huge difference, it’s important to note because it does change how Google indexes news and social media. Read more at TechCrunch here.

I’m an AT&T customer, and I hate AT&T. So I’m very pleased to share this snippet of AT&T’s folly in social media during the brief hours iPhones were unavailable on the AT&T website:

Something worth noting is AT&T has a responsive, stellar public relations team that uses a Twitter account, a YouTube channel and a Facebook page to interact with the media and consumers. The story could’ve been defused in a matter of minutes with a clear, believable explanation. Instead, AT&T used its PR to respond with an empty statement, leaving the world guessing the reasons for the suspension of iPhone sales in New York.

Read the full article– AT&T: The Communications Company That Failed to Communicate in 2009.

(more…)

My Twitter Dilemma

I have been at 1,560 to 1,570 followers for at least a year. I waver back and forth between the two numbers. My popularity is measured from one to 10 on any given day. I can’t seem to attract any new followers. I feel like Clark Griswold circling Big Ben in European Vacation where I can’t get out of the circle.

Don’t get me wrong; I love each and every one of my current followers. Of course, if some of them were to show up at my home I would probably have to go all Samuel Jackson on them. Of course I would be going all @samueljackson on them since I am not verified and neither is he. But I digress.

I decided to ask the one guy on Twitter who could immediately diagnose my problem, @guykawasaki. He is always sitting there staring at me with that wonderful smile, ready to help those in need.

@GuyKawasaki, I have been at just below 1,600 followers for more than a year. What is wrong with me? Be honest. I can take it.

No answer from Guy. I should have addressed him as Oh Great Twitter Lord Kawasaki since he has over 203,000 followers. I must have sounded like a tiny squeal from a microorganism riding a rodent to the Great Kawasaki. Or the Great Kawasakis, since I have heard he isn’t the only one writing his pieces. He is verified by the way.

What can I learn from Lord Kawasaki? Well, he tweets a lot, 39,779 and counting. He is the firehouse that answers the question, What’s Interesting? That’s straight from his Twitter page. This is not a lie by the way. A little mind could bloat from the large supply of knowledge launched from the giant beak of Kawasaki and Alltop. If Guy did answer, he would probably say – @guykawasaki, the answer you seek is in the tweets, my son.

I don’t need 200,000 followers. That’s when it gets really scary. I wouldn’t be surprised if some of them are outside Guy’s house right now with high-powered binoculars in a nondescript van. But I should have more than 1,570. It’s getting embarrassing.

So what do I have to offer? Well, I often tweet some pretty interesting stuff. I think I have a pretty good sense of humor. I’m an executive creative director at a successful advertising firm. I’m told that is a good job. I’m an early adopter. I think I have my finger on the pulse of the new and exciting. So what’s wrong with me? Maybe it’s the number of tweets.

Using a highly complicated mathematical formula called “division,” I was able to deduct that the number of tweets really shouldn’t matter since Guy has over 200,000 followers and only 39,779 tweets. Still, it couldn’t hurt to tweet more.

Maybe it’s my profile. Guy is the authority on what’s interesting. My profile says, “I left the iron on.” And there is a picture of a man standing in front of a burning house as my background. I tend to tweet on great pop culture stuff I find: art, advertising, etc. However, my bio and background picture would never alert you to that fact.

Also, I’ve never used any of the services that claim to find you followers. That always seemed like cheating. Plus, they probably wouldn’t be the “right” followers. And who wants a bunch of unqualified followers? Not me. Blocking the twitter hookers is hard enough.

It could be that what I find interesting, only slightly less than 1,600 other Twitter folk find interesting. No, I can’t accept that. I won’t. That’s failure talking.

Another little birdie told me she didn’t like my picture. Guy is looking down from the heavens at his brethren. I am on a boat (not my boat) looking away, detached, nonplussed, unconnected. Guy is saying, “Hey, wonderful little humanites out there, I am thinking for you. Don’t worry, I have you covered.” I am saying, “Hey, I’m on a boat. You are not on a boat.” She also told me that there isn’t enough of you in your voice, people don’t know what to expect from you, use your position and become the authority you are. Wow, I have a hard enough time doing that at work.

The bottom line is that Twitter is a strange bird. And way more goes into it than meets the eye. It isn’t enough to just be interesting. You need a voice, a purpose, a personality, a strong profile, a meaningful picture, the ability to interact with others and a ton of energy to gain more followers. And even then there are no guarantees.

I don’t know if I will ever get past the 1,600 mark. I’d have to change my picture, tweet way more, be more interesting, interact more, be more me, and just plain be more special. And I think I might have reached my “special” ceiling. But I won’t quit Twitter. I like being a part of the collective whole – the giant twitter brain. And every once in a while, when I get a nice retweet or a #followfriday, it makes me feel like I am just that much closer to – GUY.