Archive for November, 2009

Teaching an old dog new tricks

This week, I’m celebrating two years as the first and only web content developer in our ad agency’s storied history. I take great pride in that, but it reminds me of two things:

First, I still have to get my self-review form done. Second: I can reflect on how much has changed since I started, and how my job continues to evolve and shift more toward social media, almost daily.

Fortunately, the first part is easy. I generally make the trek to HR every Monday anyway, just to apologize in advance for whatever company policies I am likely to break that week as the agency’s resident goofball. It’s almost like attempting to plea bargain before committing the crime, but it works. So this week I’ll just turn in the form when I do, as soon as I Google every synonym for “great” and pepper those adjectives in there.

The second part, however, is almost paradoxical — two years into a job that was created without a firm definition, my role continues to be influenced by the changing digital world. The constant challenge is trying to plan for the unforeseeable. I have no idea what my job will be like in six months. Or even three.

Fortunately, I’m surrounded by people who can gauge it much better than I, with foresight stemming from research, experience, and intuition. They can’t predict the future, but certainly recognize the trends. That brings me to another piece of irony: At 42, I’m considerably older than all of them. And older than the median age of everyone who uses social media platforms.

Yep, I’m the “age” part of “digital age.” Call me #agefail. My boss is younger than me, his boss is younger than me, and everyone around me is younger than me. On the scoreboard of life, I’ve got a few people in our department beat by a couple of touchdowns. I’m the only fortysomething in our group.

I come from a newspaper background (a medium that, like my age as it relates to my coworkers, is well past its prime), and I “discovered” the Internet a few years ago and adapted, not so much as a means of survival at the time, but because I live online. I’m the postmaster general of email. I’m probably easier to find by source code than ZIP code. It’s Saturday morning, the wife and kids are watching Spongebob — and I’m blogging here.  For the record, I am occasionally waving at them, almost as if to say ”hey, say hello to Plankton for me.”

So how does a senior citizen — in digital marketing years, anyway — keep up with the younger generation? I suppose it helps that I act like I’m 12 most of the time. It helps that my job involves writing words and not Flash coding. Also, I am willing to take the lead from them and learn about things where, despite their comparative youth, they are clearly experts in the field.

But really, it all boils down to the key trait you have to have to succeed in today’s social media-driven communications environment — adaptability. New sites will launch, new technologies will evolve. But whether you are a relative infant or a dinosaur, when it comes to social media, adaptability equals survival.

Come to think of it, that’s true with just about everything else, too. No matter how old you are.

Windows 7 and “The Homer”

I don’t know if you’ve noticed the new advertising campaign for Windows 7. If you have, you’ll notice that most of Windows 7 is your idea.

 

I can’t help but think about “The Homer” whenever I think about Windows 7 now. “The Homer” was Homer Simpson’s automobile creation. Homer’s half-brother felt that Simpson was the quintessential common man. So he and Homer created a car together.

http://simpsons.wikia.com/wiki/%22The_Homer%22

I believe in open-sourcing, crowd-sourcing and collaboration. And it seems to be on the upswing yet again. With so many people out of work, there’s a large group out there with free time to work on solving problems. Sites like Genius Rocket have been around for a while but now even new agencies are getting in on the fun.

http://www.contagiousmagazine.com/News%20Article.aspx?REF=1248

Of course, most agencies are already crowd-sourcing for ideas. Check out the American Express ad below and the flickr page that was probably the inspiration for it.

http://www.flickr.com/groups/looklikesmileys/

However, I also believe that collaboration can go too far. “The Homer” is a perfect example. It all depends on whom you listen to and who decides what’s good and bad. We have a saying here at R&R; “Great ideas can come from anywhere.” That doesn’t mean that they always do. Often great ideas come from people who are really good at having great ideas. Then those ideas are recognized by people who recognize great ideas, and pushed forward by people who are good at selling great ideas.

Look at the new Barnes & Noble Nook. The Nook offers everything missing from Amazon’s Kindle. You could say, the Nook was created by Kindle users. The Droid offers everything iPhone users wish they had on their iPhone. The Droid was created in part by iPhone users.

The difference is the iphone was created by people who are really good at great ideas. Windows 7 has everything that Vista users wish it had in the first place, with a few new bells and whistles thrown in. The iphone changed a paradigm while Windows 7 seems like an open-source fix of Vista rather than a brilliant new system. For a brilliant new system, they should solicit help from Mac users.

Windows 7 might be far better than Vista but the perception that user complaints drove the design can’t be missed in the new ads. If you are going to let real people have the credit, you have to wonder whether you’re creating something great or the computer version of a “Homer.”

“Mungo Day”

In this new spot by R&R Partners, for our Las Vegas Convention and Visitors Authority client, a woman creates an epic tale of heroic battles and scantly clad men as an excuse to skip work and go shopping in Vegas.

Content… Content … Everywhere and Nothing to Post

You’ve got yourself a Twitter account. You’ve set up Facebook. You’ve even got yourself all set up on LinkedIn. You might have even built a blog. But, you find yourself… Well… Talking to yourself. What’s the matter?

Avoid trying to do too much. Start with what you can handle and master it.

Avoid trying to do too much. Start with what you can handle and master it.

After spending the better part of the last year watching social marketing rocket in popularity and advising clients I have found a disturbing trend emerging. I call it the “content-less social program”. The symptoms are easy to spot. Nobody is following you. Nobody is commenting on your posts or retweeting you. You are starting to question the value of your social efforts. Does this describe you?

If you are suffering from a “content-less social program” I have some tips for you.

Listening

Like most conversations it starts with your skills as a listener. You see, at R&R we recommend every social plan start with a listening program. Why? The answer is this… The social universe is full of free and wonderful information that you can use to shape your program. Your audience is talking right now and tools exist to tap into that conversation. Some of them are free such as SocialMention.com, Google Alerts, Twitter Search, PostRank.com and Technorati. Some offer partial content for free Techrigy (techrigy.com) and have a fee for premium content. Some of them are sold for a fee, including Radian6 (radian6.com), Spiral 16 (spiral16.com) and ViralHeat (viralheat.com).

Audience

Whether you do your listening manually with free tools or in an automated way with paid tools you will be tapping into your best source of content… your audience. They will tell you what they like about your brand. They will tell you what value you provide them. They will also tell you where you are weak as compared to your competition. They will also tell what other brands they associate with. All of this is valuable when creating your content development strategy.

Content

When it comes to content I recommend you look internally first. My guess is you are sitting on a mountain of content and you don’t even realize it. Look in the research department. Does any of that research you produce have legs that would extend to your target audience? If so, package it up and distribute it with your point of view attached. I am sure you have lots of smart people in your company and no shortage of expert opinions just looking for an outlet. Tap those people to join your content team. The national media tees you up all the time and you just don’t see. Take a national story and localize it for your market or tailor your response to the industry you represent. Look at your Web site data. Anything interesting going on online that may serve as an indicator of a trend or change in consumer behavior? Talk about it. The point is, you don’t have to hire a newsroom staff to produce content of value to your audience.

Feedback

Remember we are talking about social media. I know it is a scary thought, but your customers want to talk to you. To be successful you need to engage your audience in a conversation. That means you need to determine what you will respond to, who will do the responding, and how quickly you will respond. I recommend identifying internal resources from various departments or areas of expertise and getting them set up to respond when called upon. Your audience will like to know they are talking to a real person who can provide them with the knowledge they seek.

Set Goals, Measure and Optimize

Lastly, avoid the temptation to try and do too much. Set clear expectations and objectives for your program. Identify the ways you will measure your program against business objectives. When doing so remember this… social marketing is not a silver bullet. It is not a great way to reach a mass audience. But, it is a great way to empower your influencers and to make your mass channels more effective by laying down a base of peer to peer influence.  And remember…. The audience has no expectation for how many social channels you will use or how often you will update them. That pressure you are feeling to be everywhere. That’s pressure you are putting on yourself. Stop it. Start with what you can master and sustain. Kick ass on a few channels and add new distribution channels over time.

Following is a little chart we created here at R&R to help structure our social plans for clients. I hope you will use it to start your social marketing program.  This concludes the free advice portion of this relationship. **smile**

socialmktgstructure

Halloween at R&R

Remember when you were a kid? Life was pretty good most days. But there were certain days when it went beyond good and made it all the way to great. Your birthday, the first day of summer (and its corollary, the last day of school) and of course, holidays.

For most of us, there was an unofficial hierarchy to the holidays. At the top – thanks to the parade of gifts and the accompanying two-week school vacation – stood Christmas/Chanuka, the undisputed Number One on virtually every kid’s list.

Number Two? Well, for me, and most of my friends, that was easy. Halloween.

The scary costumes, the boy/girl parties, the running around the neighborhood like a pack of unrestrained nihilists – it was pure adolescent nirvana, topped off with bag loads of free candy. That, my friends, is a big day.

Plus, for those of us who grew up in Nevada, the quirky fact that our state joined the Union on October 31st meant Halloween was also a state holiday. No school on one of the absolute best days of the year. Wow.

At R&R, for Halloween we compared costumes -- and car insurance rates

At R&R, for Halloween we compared costumes -- and car insurance rates

So why all the childhood reminiscence? Because I’m lucky enough to work at a place that takes Halloween as seriously as, well, as seriously as a bunch of 12-year-olds. I’ve been at R&R for 17 Halloweens, and each one has been nuthin’ but a party. The holiday has evolved in my time here, from a day to simply dress up, to a competition featuring incredibly complex and work-intensive skits, to a competition featuring only slightly less complex and work-intensive skits, to this year’s nostalgic return to simpler individual and group costume contests. Our dialed-back, yet still-costumed, response to The New Frugality.

Fortunately, we didn’t dial back on the fun. We ate too much, many had a beer or two, and for the last couple of hours of the day, we put aside the pressures of the world and our jobs to act like kids again.

Now, some might naturally say, “You’re an ad agency; you act like kids every day. Why should Halloween be any different?”

All I can say to that is no, we don’t act like kids every day. Especially over the last couple of years. The Great Recession hasn’t been kind to companies in the marketing and communications business, R&R included.

But ours is a profession that depends on creativity and open minds and thinking beyond boundaries. The way children often do. So every year, on or near October 31st, we bring in our orange-and-black cupcakes, guess how much candy is in the jar, put on our costumes and get back in touch with our inner children.

No bones about it, R&R knows how to party on Halloween.

No bones about it, celebrating Halloween is in R&R's blood.

It may not be the proper thing to do in accounting firms or government agencies, but it works for us. For an afternoon, we put our imaginations to work on something other than brand positioning statements or direct-mail pieces. We remember that creating stuff is what we do and that it can be fun and entertaining and fulfilling.

It’s probably true that our clients don’t get a whole lot out of us on that day, but I believe that the work they get from us the rest of the year is better because of it. Plus, there are bag loads of free candy.

What can be better than that?