Archive for October, 2009

Oh My, What Big Data You Have!

It’s no secret that I am completely and totally enamored with Google. I spend my days wondering what they’ll invent next or what company they will buy. I love their desire to simplify search, browsing, photo sharing, blogging, communicating etc., etc., etc. I love that they open the source code and invite others to create things that make what Google does and my Internet world even better. I just got done reading a blog about the new Google Chrome Operating System. I love the idea behind it. I love that they keep it simple mentality. I love that they intend to make your PC operating system light on memory use, easy to use, open source, and reliant on the Web for the bulk of the computing. But, another Google product in my life also gets me thinking.

Think about this for a minute. You use Google to search and they know what you search for. You might use a Google Android phone and they know who you call, where you go every day and what apps you download, buy, etc. They know who your friends are and what you talk about by offering products like Gmail, Google Messenger and now, Wave. And, with this new browser, they’ll learn more.

I wonder what Google does with all of that data they collect. I wonder if it’s good to have one company know so much about me. I think of movies like Terminator and Minority Report and think to myself the rise of the machine is inevitable. I think about which Gap pants will be suggested to me as I walk by the outdoor board and it scans my retinas (please note, I am a nerd). I also ponder the billions of ways marketers can use that data. Part of me drifts into daydreams of robust targeting methodologies and one-to-one messaging. I dream of automated systems delivering multivariate ad units that can predict what products and services a consumer is likely to buy next based on the millions of other consumer data profiles. Some of these things may be built by now. I dream of a future where companies consult with Google to determine what types of business models to pursue. Why? Because Google will know everything we’re talking about, searching for and buying to the person. Why not start your R&D process with Google? How much would that data be worth to you as a business searching for new products to build and market?

Did Minority Report predict the future of advertising?

Did Minority Report predict the future of advertising?

I also think about how annoying all of that could be. I think about the plethora of spam that lands in my e-mail inbox. I think about the spam-robot Twitter followers I swat at on a daily basis. I think about how much I hate it when people tell me what I should need or want. I am a free thinker after all. Not really!

Remember that old cartoon where the bulldog is being annoyed to death by the little dog that jumps around saying, “Hey Spike! Hey Spike! Hey Spike!”? We run the danger of being that little annoying dog. As marketers, we have a responsibility to not annoy people. To use the knowledge we have for the purpose of good. Not evil. Our responsibility is to the consumer and for us to provide them with messages that improve their lives. To send them messages they want, when they want them, how they want them. Google is our friend. Not the Terminator.

Creating the Perfect Creative Environment

First off, can it be done? At R&R Partners, we’ve spent a lot of time, energy and money creating an environment conducive to creativity and collaboration. We have open spaces inside and out. We have open cubicles to keep us from creating silos. We have wall murals, inspirational wall quotes, graffiti, an oversized grenade, camo wallscapes, Ping-Pong, billiards, bouncy chairs, Carl the mannequin and Pops (our mascot). We have an IT department that gets us the best equipment like my app-filled iPhone and my Mac PowerBook. Agencies have everything from rockets to banners with Grady from Sanford and Son to inspire their people. Here’s a photo of my personal creative environment – messy.

 My personal creative environment

As creative as it all seems, most of my staff likes to walk across the street to the Coffee Bean to work. I’ve come to believe it isn’t the office; it’s what happens in the office. Why? There was recently an article in Wired – “Why an idling mind is the mother of invention.” It talks a lot about the power of daydreaming.

Wired – “Daydreaming isn’t just the mind’s way of processing information, though. Other scans have found that the wandering mind also utilizes the prefrontal cortex, the part of our brain that’s involved in problem-solving. The upshot, says Jonathan Schooler, a professor of psychology at UC Santa Barbara who is studying this area, is that your idling mind is likely doing deeply creative work…”

The work environment involves so much more than the books, pictures, sculptures and art, it also encloses the people in the constant act of business. And that alone can interfere with the mind’s struggle to escape. The work order that lands on your desk, the “how’s that project coming” from your coworker or the looming meeting at 2 o’clock, are all factors. Even the people milling around you and the sense that they are hard at work contribute to the lack of creativity. The structure of work appears in the office environment no matter what we do. And that structure is notably absent at the Coffee Bean.

Stefan Sagmeister, the wildly creative designer (coincidentally speaking at BOARDS SUMMIT this week), has probably the most creative environment one can have to work in. Yet he takes a yearlong sabbatical every seven years to rejuvenate and refresh his creative outlook. And he shuts down his shop to do it.

Obviously we can’t shut down R&R Partners for years at a time or offer our very talented staff yearlong paid sabbaticals as much as we would like to. According to Wired, mini-sabbaticals are going on every day while we are on the computer – “If your boss is trying to force you to focus on PowerPoint and Word documents, you might gravitate to mentally discursive, floaty experiences – the idle surfing of Facebook updates, Wikipedia entries, YouTube videos, casual games like Bejeweled.”

We try to give our creatives the free time they need to create and a perfect environment to do it in. What they really need are moments of freedom throughout the day – or at least – what seems like freedom.

I’ve always believed that this job has to be lived. It’s not something you can turn on and off. The best creatives keep their projects in the back of their mind at all times. And when they come across those moments that are the most conducive to innovative thinking, they will hit on the things they are working on, whether it’s in the shower, on a Jet Ski, watching the football game, whatever. That’s why it’s so hard for them to do time sheets. Well, that and they don’t want to.

Of course there are others who can just turn the job off at the end of the day and who knows whether they think about anything past the syndicated Seinfeld episode they’ve watched a million times by now.

For me, the most creative environments are the modern art museum and the shower. I have my work projects in the back of my mind as walk the halls. How can you not be inspired by these Polish posters at the MOMA  or the pavilions themselves at La Biennale in Venice? La Bienalle is like the World’s Fair of Modern Art.  Some ads are pretty much modern art exhibits. Of course, I live in Vegas where we don’t have a big modern art museum. So when I can’t get to an exhibit, I find art in books and the Internet. Then there is the Las Vegas Strip – inspiration of a different sort.

I wonder how we can train minds to work on certain problems as they drift without covering the world with post-it notes. After all, creatives are usually taking new ideas, jokes and styles they witness as they walk through life and morphing them to solve complex problems. Notebooks full of everything they encounter or think about helps the process, but how can we give that little extra push to make sure these ideas, styles, encounters and fits of whimsy are all coming together at a time where they can form that new and wonderful vision? I’m thinking about asking those folks at the Coffee Bean while I drink my large 2 percent iced latte.

Social Marketing News 10/23/09

Twitter made multiple headlines this week. Most significant of which, Bing and Google will now index Tweets in real time and display them along with search results. Bing has a public beta now available, but as far as I know Google hasn’t disclosed when they will begin to integrate. If you can’t wait for the official release, check out a new broswer plugin called Kikin. The plugin will allow you to integrate content from multiple social networking sites (like Facebook, Twitter, YouTube, and even eBay and Amazon) with search results from your favorite search engine.

The Twitter announcement was made Wednesday at this year’s Web 2.0 Summit held in San Francisco. At the same conference, venture capitalist Sean Parker gave a presentation that has spurred a lot of conversation. Parker made the distinction between “network services” like major social networking sites, and “information services” like search engines. In his slide deck, Parker claims that network services will trump information services and ultimately shape the future of the internet. “Companies that harness the power of networks will dominate the internet. Collecting data is less valuable than connecting people.”

If Sean Parker is right, then the Bing and Google deal with Twitter is a good move. This week, the Pew Internet Projectreported that Twitter and other microblogging services are used by 19% of internet users, which has increased from 11% of users 6 months ago. Also this week, Twitter hit a significant milestone on Monday with the 5 billionth Tweet, now known as the “Pentagigatweet”. (The Tweet has since been deleted by it’s author Robin Sloan, for whatever reason.)

The final word on this week’s Twitter news comes from co-founder and chief executive Evan Williams. The New York Times reported on Williams’ remarks from the Web 2.0 Summit, at which he announced that later this month Twitter will release its “Lists” feature, currently in beta for a few thousand users.  Lists allow Twitter users to better organize Twitter feeds that they are interested in, and I believe it’s going to be very similar to Amazon’s Listmania feature.

Facebook debuted a new feature of its own this week with a redesign of the Facebook user home page. Users can now toggle between “News Feeds” and “Live Feed”. The change was made without much explanation to Facebook users, thousands of which were left wonder what the heck was different between the News and Live feeds. Here’s I how explained the difference: The Live Feed are all the status and news updates that Facebook users are accustomed to seeing on their homepage; The News Feed is the feed of events from the Live Feed that the site believes will be most interesting to the user, based on how popular the post is, and based on the user’s past interactions on the site. This feature was developed in response to user feedback, but as with any major site change, there has been a minor backlash to the upgrade.

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Tweeting the News Just Got Easier

Google announced today that the search engine would begin indexing real time updates like those on Twitter. And, Microsoft’s search engine Bing announced today a deal with Twitter and Facebook to search real time updates. This is huge news for news!

Think back to some of the biggest breaking news events of the past year. When the US Airways flight landed on the Hudson it was Twitter that broke the story. When Iranians rose up to speak their minds and protest the presidential election they used Twitter to overcome media blackouts. The news of Michael Jackson’s death was a trending topic even before it was on TV. And, when the world was riveted to television wondering if balloon boy was actually in the balloon, it was the Twittersphere who began to dig into the bizarre background of the balloon boy’s father.

By making Twitter searches and other real time updates searchable on Google and Bing, news will travel faster than ever before. I am not as likely to tune into Fox News or CNN any more. My first move is Twitter. Now, I can hit up Google or Bing to get the latest in user-generated reports. And, for this former journalism major and geek, that is just cool.

Click here to view the announcement from Google and here for the Bing news from Wired.

Spreading truth on H1N1 can be a strain

A couple of weeks ago, I had the following conversation with my youngest son:

Me: Are you going to get the H1N1 vaccine?

Son: No.

Me: Why not? You’re in the high-risk group (he’s 24).

Son: The government rushed the vaccine out too fast. I don’t trust it. I’ll take my chances with the disease.

Me: Oh. OK.

I also had a talk with his older brother, also in the high-risk group. It went about the same way. Then I see a story in our local newspaper about health care workers being the first to receive the vaccine here in Las Vegas and that many of them are resisting. And I’m thinking, “If professional health care workers don’t want to take this vaccine, what does that say about it?”

The screenwriter William Goldman once famously said about executives in the Hollywood film industry, “Nobody knows anything.” Unfortunately, that seems to be the place we’ve arrived as a country regarding the new flu.

“Do I get one shot, or two?” “Is the nasal spray as effective?” “Do I also get the regular flu shot?” “How sick can I get?” “Supposedly, it’s about the same as regular flu; no big deal.” “I read that older people might be immune already. Really?”

And on and on it goes. Many questions. Many rumors. Much speculation. Not a lot of answers. Not a lot of official communication. Of course, if one makes a huge effort to find information, there’s plenty of it out there.

Our Human Resources director sends out a new missive
almost weekly on measures to prevent infection, differentiating H1N1 from regular flu and so on. It’s good information and I’m paying attention. But then I turn on the television, pick up a newspaper, or look around the Web myself and confusion continues to reign supreme.

In our world of mass communication, we try to focus on the One Thing. It’s the unifying idea or position that we want our audience to take away from the communication. Unfortunately, our country’s public health communicators don’t seem to have settled on One Thing regarding H1N1. Instead, there seem to be many things out there. It’s as if this strain of the flu caught them by surprise, and the anarchy of public discussion (and hysteria) has overtaken an orderly official communication. I’m not really sure why. H1N1 didn’t sneak up on us.

I do know that efforts are being made. There is a public campaign in development right now in Nevada. Yet, we also just received an RFP from the state of California to bid on a contract for an H1N1 campaign in our country’s largest state, population-wise. They’re just now sending out the RFP? By the time the bureaucrats in Sacramento actually choose a marketing firm, the campaign will have been presented, revised, revised again, revised a third time, funded and launched, and the History Channel will be airing its first retrospective on the H1N1 Pandemic of ’09.

The irony is, a few years ago we were involved in a number of presentations for campaigns regarding an outbreak of Bird Flu, just in case we had one. We worked on ideas for a federal campaign and one for the Arizona Department of Health Services. Thankfully, those campaigns weren’t needed. But the thinking was done well in advance.

What happened this time? Did we take our eye off the ball? Were we so obsessed with a presidential election and a near breakdown of our economic system that it just didn’t occupy our minds? Are our public health budgets – federally and locally – so strained that there were no resources available to create and run a smart, unified, calm campaign that gave people answers and helped squelch rumors?

I have nothing but respect for the people who work in public health. Lord knows, they have enough on their plates without worrying about advertising, public relations and other campaigns to keep the panic level down regarding the flu. They are doctors and scientists, up to their necks doing the things doctors and scientists do. Thankfully.

But knowledge, and facts, can be a powerful and effective medicine as well. The public can be a very strong ally in preventing needless panic and paranoia if they know the facts. Separating the truth from the rumors can be as effective as separating the sick from the healthy.

Truth is good medicine.

Controversy creating conversation

Burger King and Fox Sports combine to produce an animated feature for the Oct. 11 NFL pre-game show that made very cruel fun of Jessica Simpson’s recent weight gain. A few days later, the apologies were flying as sports talk radio shows reacted with shock. And trust me, it takes quite a bit to shock a sports talk radio host.

Meanwhile, Pepsico energy drink Amp introduces an iPhone app designed to give guys lines to help pick up girls – while dividing the girls into stereotyped groups like “nerds,” “treehuggers” and “cougars.” Once again, apologies fly – though not to everyone’s satisfaction. http://www.chicagotribune.com/news/chi-talk-pepsi-iphone-appoct15,0,7961157.story

While all of this is going on, the French edition of Vogue releases its newest issue with a cover photo of a white (a very white) European model painted black. Understandably, many people are very upset. Haven’t yet heard of a Vogue apology, though they have released statements saying they are surprised by the reaction.

The interesting thing is, I don’t browse the iPhone App Store, I missed the aforementioned Fox NFL pre-game show and I don’t read the French version of Vogue. Yet I knew about all of the above controversies. How? All three were also featured national news stories last week. Meaning Burger King, Fox Sports, Amp Energy Drink and French Vogue all got a bunch of national coverage for which they didn’t pay a dime.

Was that the plan all along? Hard to say. But Burger King certainly hasn’t been a stranger to controversy lately (Whopper Virgins, Texican Whopper, Spongebob/Big Butts, etc.). The whole youth energy drink category seems to spend most of its time on the edge. And I sincerely doubt this is the first time French Vogue has ruffled feathers.

I’m not saying that any of these were deliberate acts of provocation. But I’m also willing to bet that none of the marketing or editorial executives at these companies are losing a whole bunch of sleep tonight over their respective dust ups. Is Fox going to lose any NFL fans or will Burger King sell any fewer Whoppers because of a national outburst of sympathy for Jessica Simpson? What do you think? Are the testosterone-laden young guys who make up the primary market for Amp Energy Drink going to walk away over an iPhone app with pickup lines? Sure, as soon as they’ve finished downloading it. Will French Vogue lose readers or advertisers over their latest cover? Don’t know. Maybe. But what will they gain in extra newsstand sales and attention from people who have never bought French Vogue but now are looking for it just to see how controversial it really is? Again, hard to quantify, but they probably consider it a fair exchange.

What does it all mean? Maybe that controversy isn’t such a bad thing, as long as it doesn’t totally contradict the tenets of your brand or assault the sensibilities of your core audience and/or customers. Bad taste usually isn’t good. Questionable taste, on the other hand, can get you on CNN. And if you’re Amp Energy or French Vogue, maybe even reinforce your brand.

Social Marketing News 10/18/09

“Meme” is the word of the week, with a great article from Ad Age about “Meme Marketing” that I thought was very thought-provoking. Also, news about Yahoo!’s microblogging platform called “Meme” which has opened its API to third party developers. (Never heard of Yahoo! Meme? Don’t feel bad, I hadn’t either.)

MySpace hires a former MTV executive Nada Stirratt to become the new chief revenue officer, overseeing ad sales globally. This move is in line with MySpace’s goal to become the niche entertainment/music social networking site, and I think it’s smart. Reorganizing its business model around this niche is the only way MySpace is going to be relevant, and I’m rooting for them.

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Harnessing the Marketing Power of Balloon Boy

It should be fairly obvious by now that Richard Heene concocted the Balloon Boy story to get on television. He successfully held the nation’s attention for hours as his balloon, supposedly with his 6-year-old aboard, covered a couple of counties and tons of airtime.

It didn’t take long for me to figure out what was going on when I saw that he and his family were on Wife Swap. If you are so desperate to get on television that you would put your family on Wife Swap, you will do anything including convincing your 6-year-old to hide in the attic till the “show” is over.

 

Is there a brand in the world that wouldn’t want hours of free airtime for their product and countless hours of water-cooler talk afterward? The value of the airtime is in the millions and will continue to grow. That’s not even counting the airtime that Richard Heene has already racked up over the years. That kind of airtime with a positive message can fuse brands to the public consciousness.

Simple YouTube searches revealed that Richard was working on all crazy cylinders 24/7 with Wife Swap, Web videos, CNN iReport segments, a Web page, and I’m sure a dozen more schemes that will be uncovered in the coming weeks. Here he is talking about life on Mars.

There are brands that don’t even come close to hitting as many different touch points as Richard did. And as far as I can tell, he has very little money. Out of sheer desperation and energy, he has been able to take the world by storm. Of course, he didn’t really have a message; he just wanted to be on TV.

Then there are people like Gary Vaynerchuk. He built a $60 million business by pushing his personal brand on the Web. Check him out and you will see the similarities. http://tv.winelibrary.com/

If Falcon had some media training, this would be a fantastic story that could be financially rewarding to the Heene Family. It’s obviously hard to media-train a 6-year-old, or a 47-year-old for that matter.

Most of the Twitterverse is very disappointed that Falcon didn’t really fly and survive. Maybe Red Bull or some other brand will take him higher than the attic. Richard will need some cash to pay helicopter bills and fines.

If we, as marketers, could take anything from the story at all, it would be to harness the energy of Richard Heene without the stupidity and don’t be afraid to take risks. Here is a guy who wouldn’t take no for an answer as far as his brand was concerned.

R&R and Justin Timberlake

The Justin Timberlake Shriners Hospitals for Children Open is under way and R&R Partners’ Digital Marketing Services team is playing a key role in the PGA TOUR event here in Las Vegas.  DMS designed, developed and maintains the official Web site and blog for the event: http://www.jtshrinersopen.com/.  

 The Web site maintains consistency with all offline branding efforts and the tournament’s namesake, Justin Timberlake, absolutely loves it.  The man singlehandedly brought sexy back, and his opinion really matters – certainly more than any of ours.  So take a moment to check out the site!

Unhealthy messaging?

If you think the people and the companies selling you toothpaste, light beer or imported cars are the only ones using slogans, tag lines or catch phrases to burn their brand into your mind and direct your behavior – you haven’t been paying attention to the rising cacophony in the debate over health care reform. The players in this game have used slogans and quick, easily understood phrases to great effect in bringing people to their way of thinking.

I’m not talking about the actual ads you’ve seen from the insurance lobby, the medical lobby, the senior citizens lobby, the trial lawyers lobby and just about any other lobby with a stake in the outcome. That’s advertising, pure and simple. It has polish (well, some of it does) and it comes from a clearly defined point of view. It isn’t fooling any of us.

I’m talking about the true soldiers in this battle – the politicians themselves and, to a lesser extent, the pundits and commentators. Health care reform is an incredibly important issue that also happens to be incredibly complex. So, the big guns on both sides of the issue recognized very early in the game the importance of simplification. The result has been the creation of a sort of rhetorical shorthand wherein both proponents and detractors leave intelligent discussion behind in favor of blatant sloganeering.

Opponents of the Administration’s proposals tell us to fear the specter of “socialized medicine.” That, with the wrong legislation, we will all soon be surrendering to “government control” of our health and health care decisions. We are bombarded with images of “sex clinics” and “death panels” who will send bureaucrats in under cover of darkness to “unplug grandma.”

And don’t think the simplistic slogans are the sole province of conservative Republicans. Democrats make repeated references to wealthier Americans’ “Cadillac plans” and miss almost no opportunity to label the opposition “elitists,” “obstructionists” or the ever-popular “Party of No.”

Call me crazy, but I think that we, the American public, for the most part, can sort out the facts and come to some pretty decent conclusions on our own. Yes, the issue is complicated. But there are legitimate arguments on both sides of virtually every aspect of the debate. Sadly, most of us aren’t hearing them. Instead, we get message points, slogans, stereotypes and broad generalizations. I suspect because the people who are throwing those words at us don’t think we’re smart enough to handle anything more complex. Or maybe they fear that if we’re not fed a daily dose of negative labeling, we’ll actually see that the other side has a point – or at least an argument that should be considered.

Don’t get me wrong. We do this mass communications thing for a living. Simple, direct, easily understood messages are the most potent weapon in our arsenal. Our clients depend on us to develop the right slogans, tag lines and phrases to position their brands. It’s what we do, and I make no apologies for it. But our most effective messages are also rooted in two things – truth and relevance, flavored with a heavy respect for the intelligence of our audience.

If only the people who will ultimately determine the future of health care for generations of Americans would consider approaching their communications in the same way. We could take it. We’d understand it. And I believe we’d all be better off for it.